Collections Specialist

COLLECTIONS SPECIALIST

ABOUT THE COMPANY: We are seeking a motivated and detail-oriented Business-to-Business Collections Specialist to assist in managing our accounts receivable process. The ideal candidate will have a proven track record in collections, possess exceptional communication skills, and excel in a fast-paced environment. This role offers an excellent opportunity to contribute to our financial success while working in a collaborative and supportive team.

OVERVIEW OF THE COLLECTIONS SPECIALIST ROLE:

• Contact and engage with business clients to collect outstanding payments.
• Resolve billing and payment discrepancies.
• Monitor accounts to identify delinquent payments and initiate appropriate actions.
• Collections Specialist develops and maintains positive relationships with clients to facilitate payment collection.
• Investigate and resolve payment disputes and issues in a timely manner.
• Prepare and send collection letters and follow-up emails.
• Maintain accurate records of all collection activities
• Collections Specialist collaborates with the accounting and sales teams to ensure proper account reconciliation.
• Provide regular reports on collection activities and progress to management.
• Identify process improvements and suggest strategies to reduce outstanding debts.

PREFERRED QUALIFICATIONS FOR COLLECTIONS SPECIALIST ROLE:

• High school diploma or equivalent; bachelor's degree in finance or a related field is a plus.
• Proven experience in business-to-business collections or a similar role.
• Strong negotiation and communication skills, both written and verbal.
• Exceptional problem-solving abilities.
• Collections Specialist must be proficient in Microsoft Office and accounting software (e.g., QuickBooks).
• Excellent time management and organizational skills.
• Ability to work independently and as part of a team.
• Attention to detail and accuracy in record-keeping.
• Knowledge of relevant laws and regulations related to collections is a plus.