The candidate for this position will provide outstanding customer service and refer products that provide a better banking experience for our customers. The candidate must demonstrate knowledge of Fidelity’s products and services, seek sales opportunities through customer relationships and conversations and recommend Bank products and services to customers as well as use the Teller Pod technology to conduct a variety of day-to-day transactions. The candidate will approach, greet and welcome customers into the branch, establish relationships while understanding customers’ needs by asking appropriate questions and recommending solutions to strengthen customers’ financial well-being. This person must foster teamwork across all areas of the Bank, engage customers and deliver an exceptional customer experience at all touch points and customer zones within the branch. The candidate must maintain strict standards of confidentiality and perform duties in a manner that supports Fidelity Bank’s core values.
Requirements for the position include a high school diploma or equivalent, minimum two years’ experience working with the public/customers required; previous banking or financial services experiences desired. Minimum one year of sales experience required. One year of supervisory experience preferred. Other requirements include, a demonstrated ability to deliver customer service and be a team player with the ability to comfortably move into different roles throughout the work day. In addition, strong written, verbal communication skills and cash handling experience.