The Training Coordinator will be responsible for all administrative functions within the Training
Department. These functions include but are not limited to preparing schedules, maintain records,
preparing reports and providing the Training Team with administrative support. The incumbent will be
responsible for coordinating training for both new and existing employees, creating learning plans and
tracking employee progress. The successful candidate must have strong communications skills, be well
versed in Microsoft Excel, Word and PowerPoint.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provides support in writing and developing training initiatives based on project or topic
Assists in writing and developing a training plan, curriculum, courses, and supporting materials
such as visual/educational aids and coordinate the logistics.
Prepares schedules, materials and course outline/criteria for comprehensive new employee
orientation and ongoing training subjects.
Produces reporting and metrics to facilitate the assessment of new employee comprehension of
course content and their ability to execute what was learned during the training; provides feedback
to various departments within the Bank as needed.
Provides on-going support to program participants by answering questions regarding registration,
Proactively manages, reports, and troubleshoots issues that may occur while training.
Supports the transition of manual, paper-based training completion to an LMS.
Acts as a technical resource for in the administration of the LMS for internal stakeholders and
subject matter experts.
Maps out learning pathways and completion timelines within LMS to ensure all employees receive
appropriate training specific their role and regulatory requirements as defined by the Quality
Serves as the point of contact to pull reports from the LMS to provide documentation of training
compliance for audit requests.
Connects with internal stakeholders and subject matter experts regarding scheduling and roll out
of new and updated training material.
Develops and maintains appropriate reporting to provide Branch Administration with training
Develops and manages feedback surveys.
Performs other related duties and responsibilities as assigned and/or required.
SKILLS, EDUCATION AND EXPERIENCE
High school diploma or GED required; Associate’s or Bachelor’s degree preferred.
Minimum 2 year’s training and retail banking experience required.
Excellent verbal, written, and interpersonal communication skills.
Exceptional facilitation, organization, and time management skills.
Experience with training curriculum creation and delivery through various delivery channels a
Ability to learn new software/technology and processes quickly.
Proficient in Microsoft Word, Excel, and PowerPoint.
Ability to travel within the greater New York City Metropolitan area.