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Sales & Service Associate Floater - Houston Region

Description

The Floating Sales & Service Associate is the first line of contact for customers as they enter any of our Houston banking center locations. 

A sales position with primary focus on sales development and relationship building through the promotion of deposits, consumer/commercial loans, residential loans, investment sales, fee-based services and expanding and retention of customer's relationship.  Responsible for selling a full range of banking products and services to existing and prospective customers while providing high quality of customer service and adhering to all compliance and operation expectations.

Responsibilities include:

  • Maintain knowledge of all Bank products and services.
  • The position requires consistently meeting or exceeding sales goals for consumer/commercial loans, residential loans, deposits, investment sales, fee income, and others as set by management.
  • Acquire, retain and expand new and existing customer relationship by providing a positive new account experience, profiling, assessing customer needs, and recommending and selling appropriate banking products and services.
  • Under the direction of the Branch Sales/Service Manager plan and execute branch tactics that support business development efforts for the market.
  • Refer prospects and current customers to other lines of business according to determined segmentation.
  • Execute all operation responsibilities relative to opening and maintaining all products and services.
  • Provide quality customer service to all current and prospective customers as measured by bank service standards.
  • Takes ownership for handling complex customer inquires and follows through to completion.
  • Adhere strictly to compliance and operational risk controls in accordance with the Bank and regulatory standards, policies and procedures; report control weaknesses, compliance breaches and operational loss events.
  • Complete other related duties as assigned, including providing guidance and training to less experienced personnel.  May be required to act as teller and open/close the branch.
  • Review customers account activity in order to insure compliance with Bank Secrecy Act.
  • May be responsible for the daily review of Overdraft, Uncollected and Significant Balance Change reports.
  • Responsible for ensuring individual actions do not lead to Bank operating losses as well as escalating potential concerns that could lead to Bank loss to appropriate supervisor.
  • Expected to be a team player and support other members of the Bank as needed.
  • The individual should also be able to structure his/her task and manage time effectively with a keen mind on prioritizing.
  • Other duties as required.
  • Ensure preventive measures are carried out to fully comply with current rules, regulations and internal policies relating to risks pertaining to BSA, USA Patriot Act, OFAC and other AML related issues.
  • Identify, evaluate, monitor and make any recommendation deemed necessary to the Risk Management Committee in order to assess, reduce, eliminate or control any current or prospective risks to earnings or capital arising from violations of, or nonconformance with, laws, rules regulations, prescribed practices, internal policies and procedures or ethical standards.

Requirements

Minimum Education and/or Certifications Requirements:

High School or GED required. AA or Bachelors Degree preferred.

Minimum Work Experience Requirements:

College degree and 2 years retail sales experience OR 2 years in a similiar bank position

Technical and/or Other Essential Knowledge:

English required and Spanish preferred.Basic report writing ability, organizational skills, telephone skills. Previous experience with Lotus Notes, Internet and MS Office Skills, including MS Word Level II, MS Excel Level II and MS Powerpoint Level I required.

Functional Skills & Knowledge Requirements:


Must be a team player, have the ability to work under pressure, have a professional image and be able to resolve problems and conflicts.
Must possess basic business communications skills such as advanced writing, listening and have basic office and mathematics skills, and customer service skills. Possession of professional skills such as report writing, basic statistics, effective presentation skills and creative skills are required.
Must possess sales and negotiation skills.

*** Applicant must be NMLS registered and provide the company with NMLS number or be willing to register in NMLS prior to employment being offered. Additionally, FBI Criminal Background and credit check must be successfully passed. 

Job Snapshot

Location US-TX-Houston
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type Sales
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Company Overview

Mercantil Commercebank, N.A.

At Mercantil Commercebank, we empower our customers by providing them with the financial solutions they need to move forward. We do the same for our employees in that we provide an environment that allows them to pursue their career aspirations and enjoy a rewarding work experience. Learn More

Contact Information

US-TX-Houston
Snapshot
Mercantil Commercebank, N.A.
Company:
US-TX-Houston
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Sales
Store Type:

Description

The Floating Sales & Service Associate is the first line of contact for customers as they enter any of our Houston banking center locations. 

A sales position with primary focus on sales development and relationship building through the promotion of deposits, consumer/commercial loans, residential loans, investment sales, fee-based services and expanding and retention of customer's relationship.  Responsible for selling a full range of banking products and services to existing and prospective customers while providing high quality of customer service and adhering to all compliance and operation expectations.

Responsibilities include:

  • Maintain knowledge of all Bank products and services.
  • The position requires consistently meeting or exceeding sales goals for consumer/commercial loans, residential loans, deposits, investment sales, fee income, and others as set by management.
  • Acquire, retain and expand new and existing customer relationship by providing a positive new account experience, profiling, assessing customer needs, and recommending and selling appropriate banking products and services.
  • Under the direction of the Branch Sales/Service Manager plan and execute branch tactics that support business development efforts for the market.
  • Refer prospects and current customers to other lines of business according to determined segmentation.
  • Execute all operation responsibilities relative to opening and maintaining all products and services.
  • Provide quality customer service to all current and prospective customers as measured by bank service standards.
  • Takes ownership for handling complex customer inquires and follows through to completion.
  • Adhere strictly to compliance and operational risk controls in accordance with the Bank and regulatory standards, policies and procedures; report control weaknesses, compliance breaches and operational loss events.
  • Complete other related duties as assigned, including providing guidance and training to less experienced personnel.  May be required to act as teller and open/close the branch.
  • Review customers account activity in order to insure compliance with Bank Secrecy Act.
  • May be responsible for the daily review of Overdraft, Uncollected and Significant Balance Change reports.
  • Responsible for ensuring individual actions do not lead to Bank operating losses as well as escalating potential concerns that could lead to Bank loss to appropriate supervisor.
  • Expected to be a team player and support other members of the Bank as needed.
  • The individual should also be able to structure his/her task and manage time effectively with a keen mind on prioritizing.
  • Other duties as required.
  • Ensure preventive measures are carried out to fully comply with current rules, regulations and internal policies relating to risks pertaining to BSA, USA Patriot Act, OFAC and other AML related issues.
  • Identify, evaluate, monitor and make any recommendation deemed necessary to the Risk Management Committee in order to assess, reduce, eliminate or control any current or prospective risks to earnings or capital arising from violations of, or nonconformance with, laws, rules regulations, prescribed practices, internal policies and procedures or ethical standards.

Requirements

Minimum Education and/or Certifications Requirements:

High School or GED required. AA or Bachelors Degree preferred.

Minimum Work Experience Requirements:

College degree and 2 years retail sales experience OR 2 years in a similiar bank position

Technical and/or Other Essential Knowledge:

English required and Spanish preferred.Basic report writing ability, organizational skills, telephone skills. Previous experience with Lotus Notes, Internet and MS Office Skills, including MS Word Level II, MS Excel Level II and MS Powerpoint Level I required.

Functional Skills & Knowledge Requirements:


Must be a team player, have the ability to work under pressure, have a professional image and be able to resolve problems and conflicts.
Must possess basic business communications skills such as advanced writing, listening and have basic office and mathematics skills, and customer service skills. Possession of professional skills such as report writing, basic statistics, effective presentation skills and creative skills are required.
Must possess sales and negotiation skills.

*** Applicant must be NMLS registered and provide the company with NMLS number or be willing to register in NMLS prior to employment being offered. Additionally, FBI Criminal Background and credit check must be successfully passed. 

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Sales & Service Associate Floater - Houston Region Apply now