REMOTE CUSTOMER RESOLUTION SPECIALIST
CSI’s Client is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. CSI’s Client is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability.
The Customer Resolution Specialist will be responsible for a variety of researching and resolving customer escalations regarding loan servicing processes. The communication could involve working through phone, email, and/or written communications. The focus will be de-escalation of the customer’s concern and being able to research the inquiry to determine the validity as well as the root cause trigger for the reason of the complaint. The Customer Resolution Specialist is part of the Written and Escalation Team that provides support for escalated customer verbal and written inquiries. This role is critical to the organization to ensure the customer’s voice is heard, understood, and thoroughly researched with timely resolution. This role will also handle other types of non-escalated written requests from customers. May also be responsible for assisting with documenting the procedures and/or other projects to further improve the customer experience.
COMPETITIVE SALARY AND BENEFITS TO INCLUDE:
- Medical, Dental and Vision Insurance
- Company-paid Life Insurance, Vacation and Holiday Pay
- 401k Retirement Plan Contribution