TEKsystems has gotten to a point where the degree of change and evolution in our business requires us to take a step back with our major strategic initiatives and make sure we have clear strategic alignment, clear governance and prioritization, a comprehensive awareness of how changes impact behaviors and ROI, as well as open communication and effective change management.
With those objectives in mind, we are slowly growing and aligning a team of leaders that have comprehensive experience across the enterprise to assist in the broader role of helping manage our Enterprise transformation - this is/will be our Transformation Program Office or TPO.
To help you understand this position's role we wanted to provide you all with a summary of the TPO.
So, what is the TPO?
It is a group that combines dedicated Project Management resources with aligned Leadership and resources from areas of the company like Communications, Finance, Technology, Marketing, Training, Operations, Sales, Leadership, etc., to form teams that facilitate specific initiatives, projects and programs.
These specific programs - by way of their intended impact - are
and need to be supported and governed by consistent, repeatable, documented approaches across multiple operational groups. These approaches provide for consistent communication, metrics and reporting relative to objectives, progress, and outcomes - as well as emphasizing an operating rhythm that mandates the application of feedback and continuous improvement (Agile).
The aggregation and reporting of the TPO's metrics and feedback also informs the long term strategic approach and roadmap for the company's Enterprise transformation efforts.
What the TPO is NOT…
The TPO does not 'own' programs, projects or initiatives. It is a centralized support mechanism. All of the specific programs, projects and initiatives supported by the TPO have Executive owners/champions and accountable leaders/teams that ultimately direct and ensure that the outcomes are achieved.
The project coordinator helps plan, organize, and monitor one or more projects to meet the defined requirements or business specifications. In collaboration with the project manager, s/he identifies necessary personnel, documents tasks that must be completed, and coordinates team members across groups to work together for the success of the project. The Project coordinator is responsible for tracking progress on against what was planned. S/he will effectively form relationships and work with an array of internal customers.
- Clarifies project scope, milestones, and deliverables in collaboration with the project manager.
- Clarifies success criteria and disseminates throughout the project life cycle.
- Assists with the development and management of the project work plan, including work sequencing, work delivery schedule, and resource responsibilities.
- Identifies and reports on issues and conflicts within the project team.
- Partners with the project team members to drive the success of the project.
- Adheres to methods, procedures and quality objectives including metrics for assessing progress and provides recommendations on process improvements.
- Monitors project milestones and critical dates to identify potential jeopardy of project schedule.
- Builds, develops, and grows any business relationships vital to the success of the project.
- Communicates risks, needs, and status to the project team.
- Assists with building the infrastructure for effective project management practices and tools.
- 2+ years project management experience or equivalent business management experience
- Proven track record of managing projects
- Awareness of Agile and effective application of project management methodologies therein.
- Knowledge of the Project Management Life Cycle and/or the Product Development Life Cycle
- Knowledge of organizational change management principles
- Knowledge of customer service fundamentals
- Ability to think critically and solve problems
- Strong familiarity with Microsoft and Collaboration tools
- Technical proficiency/experience in creating dashboards/reports
- Exceptional interpersonal skills; able to work well with people from many different disciplines
- Ability to develop consensus amongst diverse groups
- Strong presentation and written communication skills
- Bachelor's degree