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Mortgage Production Branch Operations Assistant

Description



The Production Branch Operations Assistant is responsible for answering all incoming phone and email requests for support on Empower and other Productions systems. This includes; support of AUS systems, origination, and processing workflows.

Responsibilities Include:
  • Responsible for new user setups, DU and LP maintenance, and FHA/VA access maintenance
  • Provide phone assistance for Empower users
  • Answer emails sent to Empower Support
  • Track all support calls/emails electronically for reporting purposes
  • Prepare electronic tickets on new Empower users for all channels of business and send to IT department
  • Train new users and onsite branch training, as needed
  • Prepare written guidance on system changes to mortgage staff
  • Test projects as they become available
  • Assist with month end reporting, invoice reconciliation, proof-reading memos and writing test programs
  • Cross train on the Empower and ELC Centralized Disclosure Desk for all loans including single close construction - as needed assist in the completion of reviews and document fulfillment
  • Various duties as assigned



Requirements:
  • Ability to work from home or a Branch location
  • 5+ years LOS experience, Empower
  • 7+ years of recent comprehensive mortgage processing/origination experience
  • Ability to work at a high volume call desk with frequent distractions
  • Working knowledge of TRID, Dodd-Frank, QM Points Fees Testing, Reg B
  • Ability to explain Loan Estimates to applicants
  • Excellent customer service skills
  • Knowledge of basic office procedures
  • Advanced organizational skills, including the ability to plan work activities and stay on schedule
  • Ability to communicate effectively, both verbally and in writing
  • Computer proficiency, including Word, Excel, Outlook, and Internet Explorer
  • Ability to perform multiple tasks and prioritize responsibilities in a dynamic, fast paced working environment
  • Communication in English to locate, read, and report information
  • Concentrating/Thinking
  • Meeting deadlines /Working under stress
  • Ability to work during regular business hours, as designated by management
  • Must be able to work additional hours when needed - including weekends
  • Travel to branch offices and corporate office, as needed



This position offers a full range of benefits including Health, Dental, Vision and 401k.

Equal Opportunity Employer

M/F/Disability/Vet.

Member FDIC | Equal Housing Lender | NMLS ID 401285

Requirements

 

Job Snapshot

Location US-TX-Fort Worth
Employment Type Full-Time
Pay Type Hour
Pay Rate N/A
Store Type Banking
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Company Overview

Colonial Savings

Colonial is a national provider of banking, home loans and insurance. Founded in 1952, the company has $1 Billion in assets and is privately held by choice to ensure our focus remains on our customers and not the expectations of Wall Street. Colonial is rated “Five Stars – Highly Recommended” as one of the strongest financial institutions in the country by Bauer Financial, a leading analyst, and has earned Fannie Mae’s Four STAR award for customer service and foreclosure prevention, as well as the highest achieving STAR Performer for best practices in General Servicing, Collections/Loss Mitigation and Neighborhood Stabilization in 2014. Learn More

Contact Information

US-TX-Fort Worth
Colonial Savings
Snapshot
Colonial Savings
Company:
US-TX-Fort Worth
Location:
Full-Time
Employment Type:
Hour
Pay Type:
N/A
Pay Rate:
Banking
Store Type:

Description



The Production Branch Operations Assistant is responsible for answering all incoming phone and email requests for support on Empower and other Productions systems. This includes; support of AUS systems, origination, and processing workflows.

Responsibilities Include:
  • Responsible for new user setups, DU and LP maintenance, and FHA/VA access maintenance
  • Provide phone assistance for Empower users
  • Answer emails sent to Empower Support
  • Track all support calls/emails electronically for reporting purposes
  • Prepare electronic tickets on new Empower users for all channels of business and send to IT department
  • Train new users and onsite branch training, as needed
  • Prepare written guidance on system changes to mortgage staff
  • Test projects as they become available
  • Assist with month end reporting, invoice reconciliation, proof-reading memos and writing test programs
  • Cross train on the Empower and ELC Centralized Disclosure Desk for all loans including single close construction - as needed assist in the completion of reviews and document fulfillment
  • Various duties as assigned



Requirements:
  • Ability to work from home or a Branch location
  • 5+ years LOS experience, Empower
  • 7+ years of recent comprehensive mortgage processing/origination experience
  • Ability to work at a high volume call desk with frequent distractions
  • Working knowledge of TRID, Dodd-Frank, QM Points Fees Testing, Reg B
  • Ability to explain Loan Estimates to applicants
  • Excellent customer service skills
  • Knowledge of basic office procedures
  • Advanced organizational skills, including the ability to plan work activities and stay on schedule
  • Ability to communicate effectively, both verbally and in writing
  • Computer proficiency, including Word, Excel, Outlook, and Internet Explorer
  • Ability to perform multiple tasks and prioritize responsibilities in a dynamic, fast paced working environment
  • Communication in English to locate, read, and report information
  • Concentrating/Thinking
  • Meeting deadlines /Working under stress
  • Ability to work during regular business hours, as designated by management
  • Must be able to work additional hours when needed - including weekends
  • Travel to branch offices and corporate office, as needed



This position offers a full range of benefits including Health, Dental, Vision and 401k.

Equal Opportunity Employer

M/F/Disability/Vet.

Member FDIC | Equal Housing Lender | NMLS ID 401285

Requirements

 
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Mortgage Production Branch Operations Assistant Apply now