The Residential Loan Officer originates quality Residential Loan Mortgages to contribute to the overall production goals, business growth and portfolio outstanding. The Loan Officer delivers high quality service to our customers and services the residential mortgage needs of existing Bank customers and new customers. Presents approvable loan packages in compliance with regulations and guidelines.
Originate residential loans to achieve loan production and business growth.
Provide excellent customer service to create an outstanding customer experience from origination to closing
Work with Bank's personnel to service the mortgage needs of existing, referred customers and new customers
Interview loan applicants and assist with the completion of the mortgage loan application including explanation of mortgage process and disclosures under Florida and New York law and regulations
Collect and verify accuracy of needed documentation required for approval while complying with guidelines and regulatory requirements
Work and partner with processor and underwriter to promptly complete and obtain decisions on mortgage requests
Collaborate with loan processor to ensure each residential mortgage application is processed accurately, timely and completely
Complete and/or collect any additional documentation needed by processor/underwriter or closer (obtaining missing information and resolve exception processing issues)
Monitor progress of transactions and keep borrowers up-dated on progress while ensuring compliance with regulations
Assist in the scheduling of the closing with client, processor, title company and closing coordinator
Train branch personnel to understand application/origination process
Input applications into the origination system and delivery early disclosures to residential customer
As required, interact with Realtors, Accountants and Closing Agents to develop new business and/or obtain required documentation and close transactions
Partner with Mortgage Loan Processor, Underwriting, Doc Prep, Closing and Operations to ensure an excellent customer service and high-quality origination.
Actively participate in community functions to support for the Bank's CRA lending efforts as well as joining committees that provide Affordable Housing programs
Identify and report to immediate supervisor any current or prospective risks to earnings or capital arising from violations of, or non-conformance with, laws, rules, regulations,prescribed practices, internal policies and procedures or ethical standards
Maintains a log or other similar tool to follow up and keep track of all origination/application/leads status
Represents the Bank and the Department with the highest level of integrity and professionalism
• High School Diploma or GED required. Associates Degree or higher preferred
• Minimum 1 year experience in Encompass LOS.Working knowledge of MS Office applications (Excel and Word) and proficiency with mortgage system origination
• Five years of prior Residential Loan Officer experience in the local market with emphasis on non-government loans preferred
• Knowledge of Compliance, banking and secondary market regulations as applicable to mortgage lending.