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Member Service Representative

Description

Are you looking for a rewarding career in a well established financial institution? 

 

Centra Credit Union has exciting opportunities for motivated professionals with proven sales skills to join our team as Member Service Representatives at our Jeffersonville and  New Albany, IN. locations.    

 The Member Service Representative is responsible for positive member experience delivery through sales and service performance.  Responsible for meeting and servicing the financial needs of all members through promoting and selling Credit Union products and services based upon member needs. 

  • Enthusiastically promote member awareness of loan products and financial services available to fit their financial needs.
  • Explain loan programs to members, evaluating their needs and recommending loan options.

  • Counsel and provide assistance and education to members on financial alternatives at the Credit Union or CFS, provide routine education on money management, budgeting, establishing good credit and other areas relating to member’s financial needs.

  • Perform all aspects of lending processes including but not limited to full application processing, collateral valuation, document preparation, loan closing, file maintenance, loan underwriting within set limitations, lien perfection and document retention practices. 
  • Perform account openings, respond to member inquiries, perform maintenance functions, assist with teller transactions as needed and ensure a positive member experience. 

Requirements

Successful incumbents possess:

 2 or more years of sales experience in lending or banking strongly preferred.

  • Minimum of High School diploma or GED required.
  • Demonstrated knowledge of general banking practices and lending procedures preferred.
  • Positive attitude and exceptional sales and customer service skills. 
  • Strong written and verbal communication skills
  • Demonstrated aptitude and desire for sales achievement.
  • Strong organizational skills with attention to detail.
  • Solid interpersonal, problem solving, and consultation skills.
  • Ability to display a high degree of confidentiality.
  • Ability to work under minimal supervision is required. 
  • Ability to work Saturday branch hours.
  • Valid driver's license

 
Centra is an Equal Opportunity Employer. 

Job Snapshot

Location US-IN-New Albany
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type Banking, Sales, Business Development
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Company Overview

Centra Credit Union

Since its start, Centra has grown to 127,000 members with assets of more than $1.2 billion. Twenty-two office locations serve communities in Indiana, New York, and North Carolina. The credit union employs more than 300 people. Centra is financially strong. We provide a full range of personal and business financial services to meet your financial goals and needs. We're involved in our communities. And we've made a total commitment to provide value to our me Learn More

Contact Information

US-IN-New Albany
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Snapshot
Centra Credit Union
Company:
US-IN-New Albany
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Banking, Sales, Business Development
Store Type:

Description

Are you looking for a rewarding career in a well established financial institution? 

 

Centra Credit Union has exciting opportunities for motivated professionals with proven sales skills to join our team as Member Service Representatives at our Jeffersonville and  New Albany, IN. locations.    

 The Member Service Representative is responsible for positive member experience delivery through sales and service performance.  Responsible for meeting and servicing the financial needs of all members through promoting and selling Credit Union products and services based upon member needs. 

  • Enthusiastically promote member awareness of loan products and financial services available to fit their financial needs.
  • Explain loan programs to members, evaluating their needs and recommending loan options.

  • Counsel and provide assistance and education to members on financial alternatives at the Credit Union or CFS, provide routine education on money management, budgeting, establishing good credit and other areas relating to member’s financial needs.

  • Perform all aspects of lending processes including but not limited to full application processing, collateral valuation, document preparation, loan closing, file maintenance, loan underwriting within set limitations, lien perfection and document retention practices. 
  • Perform account openings, respond to member inquiries, perform maintenance functions, assist with teller transactions as needed and ensure a positive member experience. 

Requirements

Successful incumbents possess:

 2 or more years of sales experience in lending or banking strongly preferred.

  • Minimum of High School diploma or GED required.
  • Demonstrated knowledge of general banking practices and lending procedures preferred.
  • Positive attitude and exceptional sales and customer service skills. 
  • Strong written and verbal communication skills
  • Demonstrated aptitude and desire for sales achievement.
  • Strong organizational skills with attention to detail.
  • Solid interpersonal, problem solving, and consultation skills.
  • Ability to display a high degree of confidentiality.
  • Ability to work under minimal supervision is required. 
  • Ability to work Saturday branch hours.
  • Valid driver's license

 
Centra is an Equal Opportunity Employer. 

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