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Member Connections Specialist

Description

Our client in the Twin Cities Metro area has an immediate need for a Member Connections Specialist in their location on the West side of the City. This role is a contract to hire position, with fantastic benefits available upon conversion! Our client strongly encourages internal movement and wants individuals who are excited to grow their careers.

This is a team focused, highly communicative, customer service oriented organization you could be joining! This individual will interact with all areas of the organization. Their main focus will be providing member service and engagement through phone calls and electronic forms of communication.

Essential Functions:

Serve members by providing service and information in a pleasant, professional, and efficient manner via telephone and electronic services, i.e. Live Chat, Email.

Accurately process member transaction and service requests.

Assist and educate members with selecting the products and services that best meet their needs and recommend other complementary services to provide member satisfaction, increase product penetration, and promote the credit union.

Provide timely responses for account inquiries, member questions and member research requests.

Conduct follow-up and outbound calls to members/potential members in a professional and timely manner.

Possess a basic understanding of financial institution regulations and how they apply to the credit union.

Exercise discretion, judgment, and initiative regarding transaction problems and inquiries.

Research and resolve discrepancies for self, and assist others. Report any discrepancies to the supervisor as necessary.

Establish new member relationships by following procedures and established qualification guidelines.

Analyze credit report to identify financial needs and educate the member on our products and services to best help them with their needs.

Qualifications:

High School degree required with Associates or bachelor's degree preferred.

1 to 2 years' prior credit union/banking or call center experience.

Proven superior customer/member service skills including ability to cross-sell services and products.

Requirements

 

Job Snapshot

Location US-MN-Minnetonka
Employment Type Contract to Hire
Pay Type Year
Pay Rate N/A
Store Type Accounting, Banking
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Company Overview

Staffing Now

STAFFING NOW® is one of the fastest growing administrative recruitment services in the country. We specialize in matching administrative professionals with the right temporary or full-time job opportunities in a variety of clients in all industries. Staffing Now can help you build your career! SNI Companies®, the parent company of Staffing Now specializes in the placement of Accounting & Finance and IT candidates on a temporary and full-time basis through its Accounting Now and SNI Technology. Learn More

Contact Information

US-MN-Minnetonka
Staffing Now
Snapshot
Staffing Now
Company:
US-MN-Minnetonka
Location:
Contract to Hire
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Accounting, Banking
Store Type:

Description

Our client in the Twin Cities Metro area has an immediate need for a Member Connections Specialist in their location on the West side of the City. This role is a contract to hire position, with fantastic benefits available upon conversion! Our client strongly encourages internal movement and wants individuals who are excited to grow their careers.

This is a team focused, highly communicative, customer service oriented organization you could be joining! This individual will interact with all areas of the organization. Their main focus will be providing member service and engagement through phone calls and electronic forms of communication.

Essential Functions:

Serve members by providing service and information in a pleasant, professional, and efficient manner via telephone and electronic services, i.e. Live Chat, Email.

Accurately process member transaction and service requests.

Assist and educate members with selecting the products and services that best meet their needs and recommend other complementary services to provide member satisfaction, increase product penetration, and promote the credit union.

Provide timely responses for account inquiries, member questions and member research requests.

Conduct follow-up and outbound calls to members/potential members in a professional and timely manner.

Possess a basic understanding of financial institution regulations and how they apply to the credit union.

Exercise discretion, judgment, and initiative regarding transaction problems and inquiries.

Research and resolve discrepancies for self, and assist others. Report any discrepancies to the supervisor as necessary.

Establish new member relationships by following procedures and established qualification guidelines.

Analyze credit report to identify financial needs and educate the member on our products and services to best help them with their needs.

Qualifications:

High School degree required with Associates or bachelor's degree preferred.

1 to 2 years' prior credit union/banking or call center experience.

Proven superior customer/member service skills including ability to cross-sell services and products.

Requirements

 
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Member Connections Specialist Apply now