Who are we? We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
We believe in cultivating an environment that breeds opportunity and encourages people to be the best version of themselves. Our team members see work as more than just a job-it's a career built on passion, grit and ambition. From achieving personal success to lifting others up to do the same, we all rise together. We help people achieve their goals-and then some. Our culture is centered around making an impact. We believe in doing what we love and encouraging others to do the same. Whatever direction you're headed, you'll find talented, driven and passionate members of the TEKsystems family creating meaningful work.
Scope of Position:
Reporting to the Accounts Payable Manager, the Manager of Operations Support (MOS) is responsible for providing and ensuring that their team provides the highest level of customer service to external customers as well as corporate and field office employees. The MOS is a proficient expert in the management and reconciliation of internal and external customer accounts. In addition, the MOS is responsible for the day to day supervision and development of the members of their team. The MOS also acts as an escalation point for team, office and account issues. Qualities include: Building team and customer relationships, developing employees, conflict resolution, professionalism, process improvements, the ability to employ the TEKsystems' communication model as appropriate, and the ability to adapt to changes in the workplace. Responsible for ensuring payables are processed accurately and timely for our subvendors.
Essential Functions of the Manager of Operations Support:
Primarily responsible for the technical and professional development of the employees on their team, including providing daily feedback and quarterly performance evaluations
Escalation point and support liaison for team, field office, and customer related issues
Management of vendor accounts, including but not limited to invoicing, collections, reporting, audits, customer service and working with internal and external customers/vendors to resolve outstanding issues
Support liaison for field office and vendors with general questions regarding the issues with the account/payments from an operations and accounting perspective
Responsible for overseeing the day to day operations of their vendors
Identify inefficiencies and suggest new methods to improve processes
Onboarding associates to set them up for success
BA / BS degree in Business, Finance or Accounting preferred
1-3 years management experience preferred
Ability to provide a team oriented environment that is fair, open, honest, humble, competitive
Ability to hold team members, peers and supervisors accountable
Thorough knowledge of business policies and account management practices
Strong leadership skills, communication skills and work ethic
Ability to evaluate and balance team and individual workload through effective time management, prioritization and organizational skills
Ability to coach, train and develop all team members
Ability to assess team performance and identify areas of improvement for the team and its members
Strong written and verbal communication skills
Advanced in Excel and Word
Allegis Group and its subsidiaries are equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.
Pursuant to the Maryland Job Applicant Fairness Act, this position will be subject to a credit check due to the fact that this job includes at least one of the following criteria:
Involves a fiduciary responsibility, including the authority to issue payments, collect debts, transfer money or enter into contracts; or
Involves access to personal information as defined in § 14-3501 of the Maryland Commercial Law; or
Is managerial and involves setting the direction or control of a department, division or unit