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Loss Mitigation Liaison II

Description

.Broadleaf Results is looking for Loss Mitigation Liaison II for our client located Getzville, NY.
  • This position is responsible for acting as the Single Point of Contact (“SPOC”) throughout the loss mitigation process, from package collection through decision and closing, as well as through the foreclosure process.
  • This position will also be responsible for assisting management with projects and training new employees.
  • Take inbound and make outbound calls to assigned portfolio of mortgage loan borrowers that are delinquent in their loan payments and who are investigating loss mitigation options or are in foreclosure, while maintaining compliance with all state and federal laws and regulations applicable to consumer collection activity.
  • Answer consumer questions concerning their accounts and document the contact on the mortgage servicing system.
  • Understand investor’s waterfall and required documents for loss mitigation.
  • Collect consumer financial information and assist borrowers in reviewing loss mitigation documents.
  • Communicate and explain the terms of loss mitigation approvals or declines, the rational for each and ability to appeal or reapply.
  • Communicate liquidation options and explain the foreclosure process as necessary.
  • Provides subject matter expertise to team in case of supervisor absence.
  • Responsible to demo and provide feedback on new process or procedures prior to implementation.
  • Responsible for working on special projects involving higher risk and more complex accounts.
  • Serves as a mentor for new hires.
  • Provides shadow opportunities to auditors.
  • Responsible for meeting and maintaining registration requirements under the Federal SAFE Act.
  • Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
  • Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
  • Promote an environment that supports diversity and reflects the M&T Bank brand
  • Complete other related duties as assigned.
  • Maintains direct contact with consumers.
  • Works a portfolio of x loans.
  • Requirements

    .Required Skills / Qualifications:
  • High school diploma or GED.
  • Minimum of 2 years’ experience in Single Point of Contact or collections.
  • Preferred Skills / Qualifications:
  • Bachelor’s degree.
  • Mortgage collections experience.
  • To communicate effectively and professionally over the phone.
  • Excellent communication and customer service skills.
  • Proficiency with word processing and spreadsheet software.
  • Additional Information:
  • Upon offer of employment, the individual will be subject to a background check and a drug screen
  • Go Beyond. www.superiorjobs.com.
    EEO Employer - Minorities / Females / Disabled / Veterans / Sexual Orientation / Gender Identity.

    Job Snapshot

    Location US-NY-Getzville
    Employment Type Full-Time
    Pay Type Year
    Pay Rate N/A
    Store Type Finance
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    Company Overview

    Acara Solutions

    Acara understands that finding that rewarding next step along your career path can be challenging. We also understand the legwork that goes into being your career advocate. Our award-winning recruiters focus on the candidate experience, getting to know you and your goals, both long- and short-term. They get to know your skills and your growth trajectory so that they not only can represent you in front of our more than 1,000 customers with opportunities across North America, but also connect you with the best-fit role. After all, optimal workforce experiences come when employees are matched with companies who need—and value—their skills and contributions. Learn More

    Contact Information

    US-NY-Getzville
    Amanda Neudeck
    Snapshot
    Acara Solutions
    Company:
    US-NY-Getzville
    Location:
    Full-Time
    Employment Type:
    Year
    Pay Type:
    N/A
    Pay Rate:
    Finance
    Store Type:

    Description

    .Broadleaf Results is looking for Loss Mitigation Liaison II for our client located Getzville, NY.
  • This position is responsible for acting as the Single Point of Contact (“SPOC”) throughout the loss mitigation process, from package collection through decision and closing, as well as through the foreclosure process.
  • This position will also be responsible for assisting management with projects and training new employees.
  • Take inbound and make outbound calls to assigned portfolio of mortgage loan borrowers that are delinquent in their loan payments and who are investigating loss mitigation options or are in foreclosure, while maintaining compliance with all state and federal laws and regulations applicable to consumer collection activity.
  • Answer consumer questions concerning their accounts and document the contact on the mortgage servicing system.
  • Understand investor’s waterfall and required documents for loss mitigation.
  • Collect consumer financial information and assist borrowers in reviewing loss mitigation documents.
  • Communicate and explain the terms of loss mitigation approvals or declines, the rational for each and ability to appeal or reapply.
  • Communicate liquidation options and explain the foreclosure process as necessary.
  • Provides subject matter expertise to team in case of supervisor absence.
  • Responsible to demo and provide feedback on new process or procedures prior to implementation.
  • Responsible for working on special projects involving higher risk and more complex accounts.
  • Serves as a mentor for new hires.
  • Provides shadow opportunities to auditors.
  • Responsible for meeting and maintaining registration requirements under the Federal SAFE Act.
  • Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
  • Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
  • Promote an environment that supports diversity and reflects the M&T Bank brand
  • Complete other related duties as assigned.
  • Maintains direct contact with consumers.
  • Works a portfolio of x loans.
  • Requirements

    .Required Skills / Qualifications:
  • High school diploma or GED.
  • Minimum of 2 years’ experience in Single Point of Contact or collections.
  • Preferred Skills / Qualifications:
  • Bachelor’s degree.
  • Mortgage collections experience.
  • To communicate effectively and professionally over the phone.
  • Excellent communication and customer service skills.
  • Proficiency with word processing and spreadsheet software.
  • Additional Information:
  • Upon offer of employment, the individual will be subject to a background check and a drug screen
  • Go Beyond. www.superiorjobs.com.
    EEO Employer - Minorities / Females / Disabled / Veterans / Sexual Orientation / Gender Identity.
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    Loss Mitigation Liaison II Apply now