JOB FUNCTION / PURPOSE:
Perform various administrative duties to maximize organization which ensures the smooth operation of the department. Interact and communicate daily with various lending/internal departments, outside servicing companies, legal counsel, title companies, and customers. Provide proper customer service in conformance with federal laws and regulations.
PRINCIPAL ACTIVITIES / OBJECTIVES:
*Input newly referred loan files into the database (Goldmine) and set up/maintain corresponding paper-files.
*Process the payment of invoices for expenses relating to the real estate the department manages (utilities, insurance, taxes, repairs, etc.). Accurately input these entries into database (Goldmine).
*Open, organize, and distribute department's incoming and outgoing mail.
*Cross reference multiple bank databases to identify loans and corresponding customers as necessary.
*Answer and assist with a high volume of telephone inquiries, as well as, copying, faxing, and scanning.
*Order title reports, property reports, credit reports, lien and tax certificates.
*Setup loan modification requests received from various departments and prepare preliminary financial forms.
*Assist in the preparation of various departmental reports for distribution to other areas of the Bank as necessary.
*Monitor sheriff sales dates and order property valuations as necessary for the loss mitigation and/or foreclosure process.
*Arrange the shutoff or activation of utilities that services the real estate the department manages.
*Prepare and mail 10, 30 or 90 day notices to occupants when REO acquired at sheriff sale plus notify tax collectors.
*Process refund and mortgage insurance claim checks as well as deficiency payments.
*Prepare paperwork for deposit of proceeds from sold REO's and short-sales in a timely manner.
*Update calendars and common area status boards containing information on bank-owned properties and sheriff sales.
*Record staff meeting minutes and type notes for distribution.
*Audit file cabinets to verify organization and location of all files. Prepare and ship old files to Mine Storage on an annual basis. Request files from Mine Storage as needed.
* Banking or administrative experience required.
* Must be extremely organized to handle a high volume of information and paperwork.
* Good written and oral communication skills.
* Must be proficient in Word (candidate will be tested).
* Must have working knowledge of Excel.
* Ability to work independently with minimal supervision.
* Detail oriented, accurate and able to multi-task effectively.
* Knowledge of real estate terminology helpful.
* Notary license helpful.
* High School Diploma/GED required. College Degree preferred.