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Inbound Call Center Rep (Tax Season)

Description

• Work with each contact to establish rapport with and gain the confidence of the caller. 
• Deliver excellent customer service and strive to exceed customer expectations. 
• Contribute to positive team metrics and meet pre-determined productivity standards. 
• Partner with the internal business area and Internal Service Center teams for technical matters and client issue resolution, escalating issues through appropriate methods. 
• Document details of client interaction into the system while on the phone. 
• Ability to follow a script when conversing with callers 
• Follow security processes and procedures at all times when handling calls due to the visibility of personal data 
• Accurately communicate call and/or special project status to supervisor. 
• Regular attendance is an essential function of the job and is required (i.e., must be prompt for shifts, must be logged into queue at start time, must have daily transportation available). 

Requirements

• High School diploma or GED. 
• 6 month minimum experience in any job with attention capturing details while engaging with customers or callers. Example: mortgage industry, tax preparation services, insurance claims. 
• Ability to organize work duties and perform job functions independently preferred 



Required Competencies: 
• Must possess the ability to function in a fast-paced, demanding, high growth environment, and be client-satisfaction oriented. 
• Strong listening skills 
• Must show excellent attention to detail. 
• Must maintain the highest level of integrity, courtesy, and respect while interacting with clients, employees, and business contacts. 
• Must adhere at all times to security requirements. 
• Must exhibit strong organizational, problem-solving, and analytical skills. 
• Must have experience with email and be able to navigate with common desktop software such as Outlook, Word, Excel. 
• Must have computer experience to navigate multiple screens and toggle multiple programs. 
• Must have excellent listening, oral, and grammatical communication skills. 
• Must have strong interpersonal skills and professional attitude. 
• Must be able to understand and use new technologies quickly. 



• Position for these services will receive a daily 15 minute break and a 30 minute lunch. 
• Position requires a flexible schedule. Shifts can start as late as 11:30am. Call center is open on the weekends.

Job Snapshot

Location US-MO-Earth City
Employment Type Full-Time
Pay Type Hour
Pay Rate $12.00 - $14.00 /Hour
Store Type Customer Service, Other
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Company Overview

AppleOne

What if you knew how employers viewed your resume so you had the best shot at getting an interview? What if you went into the interview with confidence knowing in advance what you were likely to be asked and how best to answer? What if you could have someone negotiate your salary for you? And, what if you had somebody in your corner to give you advice and hope when you needed it? This isn't a fantasy. For over half-a-million people this is what it's like working with AppleOne. Since 1964, we have connected the best people, their talents, skills, and aspirations with the best companies. Let us help you achieve your career goals. Learn More

Contact Information

US-MO-Earth City
Snapshot
AppleOne
Company:
US-MO-Earth City
Location:
Full-Time
Employment Type:
Hour
Pay Type:
$12.00 - $14.00 /Hour
Pay Rate:
Customer Service, Other
Store Type:

Description

• Work with each contact to establish rapport with and gain the confidence of the caller. 
• Deliver excellent customer service and strive to exceed customer expectations. 
• Contribute to positive team metrics and meet pre-determined productivity standards. 
• Partner with the internal business area and Internal Service Center teams for technical matters and client issue resolution, escalating issues through appropriate methods. 
• Document details of client interaction into the system while on the phone. 
• Ability to follow a script when conversing with callers 
• Follow security processes and procedures at all times when handling calls due to the visibility of personal data 
• Accurately communicate call and/or special project status to supervisor. 
• Regular attendance is an essential function of the job and is required (i.e., must be prompt for shifts, must be logged into queue at start time, must have daily transportation available). 

Requirements

• High School diploma or GED. 
• 6 month minimum experience in any job with attention capturing details while engaging with customers or callers. Example: mortgage industry, tax preparation services, insurance claims. 
• Ability to organize work duties and perform job functions independently preferred 



Required Competencies: 
• Must possess the ability to function in a fast-paced, demanding, high growth environment, and be client-satisfaction oriented. 
• Strong listening skills 
• Must show excellent attention to detail. 
• Must maintain the highest level of integrity, courtesy, and respect while interacting with clients, employees, and business contacts. 
• Must adhere at all times to security requirements. 
• Must exhibit strong organizational, problem-solving, and analytical skills. 
• Must have experience with email and be able to navigate with common desktop software such as Outlook, Word, Excel. 
• Must have computer experience to navigate multiple screens and toggle multiple programs. 
• Must have excellent listening, oral, and grammatical communication skills. 
• Must have strong interpersonal skills and professional attitude. 
• Must be able to understand and use new technologies quickly. 



• Position for these services will receive a daily 15 minute break and a 30 minute lunch. 
• Position requires a flexible schedule. Shifts can start as late as 11:30am. Call center is open on the weekends.

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Inbound Call Center Rep (Tax Season) Apply now