Immediate opening for a Customer Support/Administrative Support role for a National Loan Servicing company in Lansing, Michigan.
Entry level role for someone with great people skills, attention to detail, and technology savvy.
Remote position with FELXIBLE hours! Full time with no nights or weekends!Annual bonuses, excellent benefits with advancement potential.
- Deal directly with customers with outbound/inbound calls
- Respond promptly to customer inquiries
- Handle and resolve customer complaints
- Obtain and evaluate all relevant information to handle inquiries and complaints
- Perform customer verifications
- Process orders, forms, applications and requests
- Direct requests and unresolved issues to the designated resource
- Manage customers' accounts (Data entry, Excel)
- Keep records of customer interactions and transactions
- Record details of inquiries, comments and complaints
- Record details of actions taken
- Communicate and coordinate with internal departments and vendors
- Follow up on customer interactions