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Customer Support/ Admin Support Role

Description

Immediate opening for a Customer Support/Administrative Support role for a National Loan Servicing company in Lansing, Michigan.

Entry level role for someone with great people skills, attention to detail, and technology savvy. 

Remote position with FELXIBLE hours! Full time with no nights or weekends! 

Annual bonuses, excellent benefits with advancement potential.

See below:



  • Deal directly with customers with outbound/inbound calls
  • Respond promptly to customer inquiries
  • Handle and resolve customer complaints
  • Obtain and evaluate all relevant information to handle inquiries and complaints
  • Perform customer verifications
  • Process orders, forms, applications and requests
  • Direct requests and unresolved issues to the designated resource
  • Manage customers' accounts (Data entry, Excel)
  • Keep records of customer interactions and transactions
  • Record details of inquiries, comments and complaints
  • Record details of actions taken
  • Communicate and coordinate with internal departments and vendors
  • Follow up on customer interactions

Requirements

Education and Experience

  • High school diploma, general education degree or equivalent
  • Knowledge of customer service principles and practices (at least 1 year experience)
  • Knowledge of relevant computer applications
  • Ability to type
  • Knowledge of administrative procedures
  • Numeric, oral and written language applications
  • Call Center Experience

Apply today for immediate consideration!

Damaris Stark

NATIONAL RECRUITER

The CSI Companies 

D: (512) 375-4735

E: [Click Here to Email Your Resumé]


Job Snapshot

Location US-MI-Lansing
Employment Type Contractor
Pay Type Hour
Pay Rate N/A
Store Type Customer Service, Entry Level, Admin - Clerical
Other Compensation: 0
Apply

Company Overview

CSI Companies

CSI Companies and its four divisions provide national staffing solutions by placing top talent in the technology, financial, accounting, healthcare, and other professional industries across the country. The CSI Companies are part of Recruit Global Staffing, active in Asia, Europe, North America and Oceania. Recruit Global Staffing is a leading global HR service provider, part of Recruit Holdings Co., Ltd. To learn more about The CSI Companies, visit https://csicompanies.com/ Learn More

Contact Information

US-MI-Lansing
Damaris Stark
512- 375-4735
Snapshot
CSI Companies
Company:
US-MI-Lansing
Location:
Contractor
Employment Type:
Hour
Pay Type:
N/A
Pay Rate:
Customer Service, Entry Level, Admin - Clerical
Store Type:

Description

Immediate opening for a Customer Support/Administrative Support role for a National Loan Servicing company in Lansing, Michigan.

Entry level role for someone with great people skills, attention to detail, and technology savvy. 

Remote position with FELXIBLE hours! Full time with no nights or weekends! 

Annual bonuses, excellent benefits with advancement potential.

See below:



  • Deal directly with customers with outbound/inbound calls
  • Respond promptly to customer inquiries
  • Handle and resolve customer complaints
  • Obtain and evaluate all relevant information to handle inquiries and complaints
  • Perform customer verifications
  • Process orders, forms, applications and requests
  • Direct requests and unresolved issues to the designated resource
  • Manage customers' accounts (Data entry, Excel)
  • Keep records of customer interactions and transactions
  • Record details of inquiries, comments and complaints
  • Record details of actions taken
  • Communicate and coordinate with internal departments and vendors
  • Follow up on customer interactions

Requirements

Education and Experience

  • High school diploma, general education degree or equivalent
  • Knowledge of customer service principles and practices (at least 1 year experience)
  • Knowledge of relevant computer applications
  • Ability to type
  • Knowledge of administrative procedures
  • Numeric, oral and written language applications
  • Call Center Experience

Apply today for immediate consideration!

Damaris Stark

NATIONAL RECRUITER

The CSI Companies 

D: (512) 375-4735

E: [Click Here to Email Your Resumé]


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Customer Support/ Admin Support Role Apply now