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Customer Service Representative

Description


Excellent Customer Service Opportunity
Paying up to $17 per hour based on Experience
This position is responsible for exceeding customers' service and sales expectations in an inbound call center environment. Activities include efficiently managing customer needs and issues assessment, problem resolution, account maintenance, and identification of and capitalization on cross-sell and up-sell opportunities.
Position Responsibilities:

  • Utilizing superior knowledge of bank products and services, service incoming customer calls in an efficient and quality service-oriented manner
  • Assess situations, apply sound judgment and negotiation skills and work within established policies and procedures to efficiently resolve customers' needs and issues
  • Accurately complete on-line account transactions, maintenance and service requests to other areas of the bank


Required Skills:

  • Customer service skills
  • Excellent phone etiquette

Requirements

 

Job Snapshot

Location US-MA-Franklin
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type Banking, Biotech, Business Development
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Company Overview

Staffing Now

STAFFING NOW® is one of the fastest growing administrative recruitment services in the country. We specialize in matching administrative professionals with the right temporary or full-time job opportunities in a variety of clients in all industries. Staffing Now can help you build your career! SNI Companies®, the parent company of Staffing Now specializes in the placement of Accounting & Finance and IT candidates on a temporary and full-time basis through its Accounting Now and SNI Technology. Learn More

Contact Information

US-MA-Franklin
Staffing Now
Snapshot
Staffing Now
Company:
US-MA-Franklin
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Banking, Biotech, Business Development
Store Type:

Description


Excellent Customer Service Opportunity
Paying up to $17 per hour based on Experience
This position is responsible for exceeding customers' service and sales expectations in an inbound call center environment. Activities include efficiently managing customer needs and issues assessment, problem resolution, account maintenance, and identification of and capitalization on cross-sell and up-sell opportunities.
Position Responsibilities:

  • Utilizing superior knowledge of bank products and services, service incoming customer calls in an efficient and quality service-oriented manner
  • Assess situations, apply sound judgment and negotiation skills and work within established policies and procedures to efficiently resolve customers' needs and issues
  • Accurately complete on-line account transactions, maintenance and service requests to other areas of the bank


Required Skills:

  • Customer service skills
  • Excellent phone etiquette

Requirements

 
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Customer Service Representative Apply now