This position will be to primarily take phone calls and assist our customers through a wide range of questions while guaranteeing a high customer satisfaction as well as experience. We need enthusiastic individuals who have proficient written and email communication skills as well as the ability to multitask through numerous tasks. We are looking for someone who can actively listen to our customer, while offering a unique and innovative solution to each problem, complaint, or concern that the customer may have.
- Call center or office customer service experience required.
- Banking experience highly preferred.
- Must have experience using online banking apps for personal use.
Job Overview: Receiving inbound calls from members and prospective members.
- Answering customer account questions.
- Account balance questions
- Utilizing the 'chat' feature on our online app.
- Transfer Money.
- This employee would operate the same as our in office functions other than withdrawing money.
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email accommodation@aerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.