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Customer Service Representative - Regency

F.N.B. Corporation

Description



Position Title: Customer Service Representative 2 - Regency
Business Unit: Regency
Reports To: Varies Based on Assignment

Position Overview:
This position is primarily responsible for serving customers and dealers under general supervision of the Manager of Branch or other assigned supervisory staff by processing retail and direct consumer loan contracts in accordance with established policies and procedures. The incumbent performs receptionist duties, including greeting customers, answering telephones and sending letters. The incumbent prepares loan folders by arranging and filing all related loan documents by using good organizational skills.

Primary Responsibilities:
Performs receptionist duties including answering telephones and greeting customers at the counter. Directs all questions to personnel that would be able to assist customers needs. Operates the main cash drawer in the office balancing daily . Processes customer payments on loans in person and by mail and investment deposits and withdrawals.
Processes all loans and sales finance contracts. Takes sales and develops sales applications for approval by the Assistant Branch Manager or the Manager of Branch. Works with managers and co-workers to process loans and keep office files updated.
Establishes new customer accounts, solves problem and answers questions or concerns. Takes applications to solicit and sell loans. Pulls Credit Bureau reports to verify information and investigate applications. Develops applications for approval with recommendations to the Assistant Branch Manager or the Manager of Branch.
Works delinquency and solicitation routes as directed by the Manager of Branch.
Maintains stock and supply inventory. Keeps customer records and files for all loans and investment documents. Processes all paid out files and lien releases.
Performs other related duties and projects as assigned.
All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program.
F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Education:
High School or GED

Minimum Years Experience:
3

Special Skills:
Excellent customer service skills
Excellent communication skills, both written and verbal
Excellent organizational, analytical and interpersonal skills
Ability to use general office equipment
Ability to use a personal computer and job-related software
MS Word - Basic Level
MS Excel - Intermediate Level
MS PowerPoint - Basic Level

Special Licenses and Certificates:
N/A

Physical Requirements:
N/A

F.N.B. Corporation provides equal employment opportunity to qualified persons
regardless of race, color, sex, national origin, age, sexual orientation, gender
identity, disability, veteran status, or other category protected by law.

Requirements

 
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Job Snapshot

Location US-KY-Bowling Green
Employment Type Full-Time
Pay Type Year
Pay Rate $26,000.00 - $34,000.00 /Year
Store Type Accounting

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Terms & Conditions
Snapshot
F.N.B. Corporation
Company:
US-KY-Bowling Green
Location:
Full-Time
Employment Type:
Year
Pay Type:
$26,000.00 - $34,000.00 /Year
Pay Rate:
Accounting
Store Type:

Description



Position Title: Customer Service Representative 2 - Regency
Business Unit: Regency
Reports To: Varies Based on Assignment

Position Overview:
This position is primarily responsible for serving customers and dealers under general supervision of the Manager of Branch or other assigned supervisory staff by processing retail and direct consumer loan contracts in accordance with established policies and procedures. The incumbent performs receptionist duties, including greeting customers, answering telephones and sending letters. The incumbent prepares loan folders by arranging and filing all related loan documents by using good organizational skills.

Primary Responsibilities:
Performs receptionist duties including answering telephones and greeting customers at the counter. Directs all questions to personnel that would be able to assist customers needs. Operates the main cash drawer in the office balancing daily . Processes customer payments on loans in person and by mail and investment deposits and withdrawals.
Processes all loans and sales finance contracts. Takes sales and develops sales applications for approval by the Assistant Branch Manager or the Manager of Branch. Works with managers and co-workers to process loans and keep office files updated.
Establishes new customer accounts, solves problem and answers questions or concerns. Takes applications to solicit and sell loans. Pulls Credit Bureau reports to verify information and investigate applications. Develops applications for approval with recommendations to the Assistant Branch Manager or the Manager of Branch.
Works delinquency and solicitation routes as directed by the Manager of Branch.
Maintains stock and supply inventory. Keeps customer records and files for all loans and investment documents. Processes all paid out files and lien releases.
Performs other related duties and projects as assigned.
All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program.
F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Education:
High School or GED

Minimum Years Experience:
3

Special Skills:
Excellent customer service skills
Excellent communication skills, both written and verbal
Excellent organizational, analytical and interpersonal skills
Ability to use general office equipment
Ability to use a personal computer and job-related software
MS Word - Basic Level
MS Excel - Intermediate Level
MS PowerPoint - Basic Level

Special Licenses and Certificates:
N/A

Physical Requirements:
N/A

F.N.B. Corporation provides equal employment opportunity to qualified persons
regardless of race, color, sex, national origin, age, sexual orientation, gender
identity, disability, veteran status, or other category protected by law.

Requirements

 
Customer Service Representative - Regency Apply now