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Customer Service Generalist

Description

Eastern Bank has launched their new online banking platform and will be flipping 200,000 account holders onto this new platform. Candidates will be handling customers all day, assisting them getting set up with accounts, passwords, logging personal information, etc. The project is very repetitive and easy to be trained on but we are looking for someone who is Customer Service focused long-term and reliable.Looking for an upbeat, Customer Service Generalist.

These questions are also really helpful and an add-on to the JD as well:
Software's: Eastern works in a windows environment with systems geared towards banking. This will all be trained.

Computer: The candidate will use dual screens and work in multiple systems. They need to be comfortable with multitasking. They could be in 3-4 systems at a time to resolve a customers issues. This position is a problem solving position and not at all scripted. It's a lot so they have to be savvy with navigating a windows environment.

Customer Calls: They are not timed although managers need them to move the calls as quickly as possible. Polite, professional with some personalized conversation but they need to keep the calls moving. They are experiencing very high volumes and don't have that luxury today with how high the volume has been.

Candidates Evaluation around Performance: The call center managers and Quality team will be required to do extensive listening to their calls to ensure they are doing well. They have a monitoring program in place where the individual will receive documentation on calls and a write up on how well they performed.




About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.



The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email accommodation@aerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Requirements

 

Job Snapshot

Location US-MA-Boston
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type Finance
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Company Overview

Aerotek

We know that a company’s success starts with its employees. We also know that an individual’s success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek’s people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has become a leader in recruiting and staffing services by building quality relationships that allow us to place quality people in quality jobs. With more than 230 non-franchised offices, Aerotek’s 6,000 internal employees serve more than 300,000 contract employees and 17,000 clients every year. To learn more, visit Aerotek.com. Learn More

Contact Information

US-MA-Boston
Alyssa Klotzbeecher
16175353169
Snapshot
Aerotek
Company:
US-MA-Boston
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Finance
Store Type:

Description

Eastern Bank has launched their new online banking platform and will be flipping 200,000 account holders onto this new platform. Candidates will be handling customers all day, assisting them getting set up with accounts, passwords, logging personal information, etc. The project is very repetitive and easy to be trained on but we are looking for someone who is Customer Service focused long-term and reliable.Looking for an upbeat, Customer Service Generalist.

These questions are also really helpful and an add-on to the JD as well:
Software's: Eastern works in a windows environment with systems geared towards banking. This will all be trained.

Computer: The candidate will use dual screens and work in multiple systems. They need to be comfortable with multitasking. They could be in 3-4 systems at a time to resolve a customers issues. This position is a problem solving position and not at all scripted. It's a lot so they have to be savvy with navigating a windows environment.

Customer Calls: They are not timed although managers need them to move the calls as quickly as possible. Polite, professional with some personalized conversation but they need to keep the calls moving. They are experiencing very high volumes and don't have that luxury today with how high the volume has been.

Candidates Evaluation around Performance: The call center managers and Quality team will be required to do extensive listening to their calls to ensure they are doing well. They have a monitoring program in place where the individual will receive documentation on calls and a write up on how well they performed.




About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.



The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email accommodation@aerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Requirements

 
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