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Customer Line Call Center Specialist

Description

Customer Line Call Center Specialist
Garden City, Long Island

General Description

The Customer Line Call Center Specialist provides exemplary service to all customers, both internal and external, who contact Apple Bank through various channels, including telephone, online banking and e-mail. The Specialist is responsible for promoting, describing and explaining all Bank products and services in a courteous and professional manner to our customers.

Essential Duties and Responsibilities

  • Provide excellent customer service to external and internal clients by promoting, describing and explaining all Bank products and services in a contact center environment. 
  • Promotes professional and customer friendly delivery of service to internal and external customers.
  • Make decisions, problem solve and complete file maintenance related to customer contact.
  • Comply with Bank and departmental policies and procedures.    

Additional Duties and Responsibilities

  • Conduct outbound calls to existing customer to cross-sell products and services.
  • Provide support to branch staff in servicing their customer base.
  • Process off-phone work as assigned.
  • Support the activities of the Supervisory Team and Debit Card Analyst, including debit card chargeback processing, internet banking support and the management of incoming correspondence.

Skills, Education and Experience 

  • High school diploma or GED required.
  • Minimum of 6 months experience in a banking environment; call center experience a plus.
  • Strong interpersonal and communication skills.
  • Candidate must have exposure to online banking application usage.
  • Working knowledge of Microsoft Office programs (Word, Excel & PowePoint).
  • Polished telephone skills with the ability to maintain quality of service under pressure.
  • Ability to manage multiple priorities.
  • Bi-lingual (Spanish) a plus.
  • Shift options are 9 am - 5 pm or 1 pm - 9 pm at least 4 days per week, in addition to 1 weekend day.

Apple Bank offers Medical/Dental, 401k and Tuition Reimbursement to full time employees.

We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other Federal or State legally-protected classes.

Requirements

 

Job Snapshot

Location US-NY-Garden City
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type Other
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Company Overview

Apple Bank

From the remnants of the Civil War, a new America emerged. The country was shifting from an agrarian society to one that was more modernized, and various financial reforms compelled the formation of banks throughout the country. While many of those institutions have disappeared into history, Apple Bank continues to stand strong, tracing its roots to the founding bank that was established in 1863 in the Dutch community of Haarlem, New York. In prosperous Haarlem, a group of men committed to serve the financial needs of their neighbors under the auspices of the Haarlem Savings Bank. The Haarlem of that time would be unrecognizable today, with working farms and undeveloped lots dominating the landscape. In April 1863, these men convened at the Rosenbourgh Haarlem Bridge House, a tavern owned by one of the bank’s first trustees, to finalize paperwork that led to the bank opening its doors in June, about a month before the infamous draft riots tore apart the city. Learn More

Contact Information

US-NY-Garden City

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Snapshot
Apple Bank
Company:
US-NY-Garden City
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Other
Store Type:

Description

Customer Line Call Center Specialist
Garden City, Long Island

General Description

The Customer Line Call Center Specialist provides exemplary service to all customers, both internal and external, who contact Apple Bank through various channels, including telephone, online banking and e-mail. The Specialist is responsible for promoting, describing and explaining all Bank products and services in a courteous and professional manner to our customers.

Essential Duties and Responsibilities

  • Provide excellent customer service to external and internal clients by promoting, describing and explaining all Bank products and services in a contact center environment. 
  • Promotes professional and customer friendly delivery of service to internal and external customers.
  • Make decisions, problem solve and complete file maintenance related to customer contact.
  • Comply with Bank and departmental policies and procedures.    

Additional Duties and Responsibilities

  • Conduct outbound calls to existing customer to cross-sell products and services.
  • Provide support to branch staff in servicing their customer base.
  • Process off-phone work as assigned.
  • Support the activities of the Supervisory Team and Debit Card Analyst, including debit card chargeback processing, internet banking support and the management of incoming correspondence.

Skills, Education and Experience 

  • High school diploma or GED required.
  • Minimum of 6 months experience in a banking environment; call center experience a plus.
  • Strong interpersonal and communication skills.
  • Candidate must have exposure to online banking application usage.
  • Working knowledge of Microsoft Office programs (Word, Excel & PowePoint).
  • Polished telephone skills with the ability to maintain quality of service under pressure.
  • Ability to manage multiple priorities.
  • Bi-lingual (Spanish) a plus.
  • Shift options are 9 am - 5 pm or 1 pm - 9 pm at least 4 days per week, in addition to 1 weekend day.

Apple Bank offers Medical/Dental, 401k and Tuition Reimbursement to full time employees.

We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other Federal or State legally-protected classes.

Requirements

 
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Customer Line Call Center Specialist Apply now