CONTACT CENTER BANKER
The candidate for this position will provide outstanding customer service through Interactive Banking Machines (video teller machines) and our Call Center receiving incoming calls, video interactions, and online chat. The candidate should be comfortable interacting with customers on camera and phone and must be comfortable utilizing new technology and possess strong communication skills verbally and written to accurately complete transactions and requests for customers. The candidate must demonstrate knowledge of Fidelity Bank products and services and refer products that provide a better banking experience for our customers. The candidate selected for this position must foster teamwork across all areas of the Bank. The candidate must maintain strict standards of confidentially and perform duties in a manner that supports Fidelity’s core values.
Requirements for the position include a high school diploma (or equivalent), strong written and verbal communication skills, customer service/chat support experience as well as strong computer skills. The ability to work late and/or flexible hours is required.