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Collection Specialist

Description

Collector - Collection Specialist **** Hourly Rate + Commission (Maumee, OH)****


Compensation


  • Starting wage is $11.00 to $15.00 per hour plus Commission


Consider Joining Our Team - United Collection Bureau, Inc (UCB) is seeking highly motivated individuals for medical collections in our Maumee office. The organization recognizes that we must attract, develop and retain the most talented people, and therefore we provide a fun and rewarding work environment. UCB also offers exciting career advancement opportunities, competitive benefits, and flexible work schedules.


Principle Responsibilities - As a Collector - Collection Specialist you will handle inbound and outbound calls, negotiate and set up payment arrangements, ask open ended questions, and examine each person's financial situation to establish a payment solution.


  • Contact consumers informing them they have delinquent accounts

  • Negotiate the best possible payment arrangement. The process involves reviewing account information in the collection software system, and asking questions of the consumer to better understand perceived obstacles to payment.

  • Document all communications and process account adjustments.

  • Maintain call quality and productivity measures.

  • Maintain a positive, problem solving approach and encourage collaborative relationships within a team environment.

Requirements

Schedule


  • Monday through Friday, with occasional Saturdays

  • Seven to eight hour shifts; shifts range from 8am - 11pm

  • Scheduled hours vary between 35 and 40 hours per week


Skills


  • Driven by commissions

  • Professional phone etiquette and typing

  • Strong problem solving skills

  • Basic computer skills

  • Organizational skills

  • High School Diploma/GED Equivalent

  • Bilingual (English/Spanish) is a plus


Benefits Include


  • Health Insurance

  • Dental Insurance

  • Vision Insurance

  • Life Insurance

  • Earned Time-Off

  • Vacation Pay

  • Holiday Pay

  • Retirement 401k Plan

  • Flexible Spending Account

  • Health Savings Account (HSA)

  • Direct Deposit

Job Snapshot

Location US-OH-Maumee
Employment Type Full-Time
Pay Type Hour
Pay Rate $11.00 - $15.00 /Hour
Store Type Entry Level, Sales, Banking
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Company Overview

United Collection Bureau

UCB was founded in 1959. For over 50 years, UCB has been developing customized and flexible services and solutions tailored to the needs of our clients. UCB was founded on the premise of providing industry-specific solutions while simultaneously ensuring superior service. We have grown into a dedicated, knowledgeable agency operating on our founding principles of a family-owned company with a national presence.

Contact Information

US-OH-Maumee
Ashley Eckenrode
4197949030

Snapshot
United Collection Bureau
Company:
US-OH-Maumee
Location:
Full-Time
Employment Type:
Hour
Pay Type:
$11.00 - $15.00 /Hour
Pay Rate:
Entry Level, Sales, Banking
Store Type:

Description

Collector - Collection Specialist **** Hourly Rate + Commission (Maumee, OH)****


Compensation


  • Starting wage is $11.00 to $15.00 per hour plus Commission


Consider Joining Our Team - United Collection Bureau, Inc (UCB) is seeking highly motivated individuals for medical collections in our Maumee office. The organization recognizes that we must attract, develop and retain the most talented people, and therefore we provide a fun and rewarding work environment. UCB also offers exciting career advancement opportunities, competitive benefits, and flexible work schedules.


Principle Responsibilities - As a Collector - Collection Specialist you will handle inbound and outbound calls, negotiate and set up payment arrangements, ask open ended questions, and examine each person's financial situation to establish a payment solution.


  • Contact consumers informing them they have delinquent accounts

  • Negotiate the best possible payment arrangement. The process involves reviewing account information in the collection software system, and asking questions of the consumer to better understand perceived obstacles to payment.

  • Document all communications and process account adjustments.

  • Maintain call quality and productivity measures.

  • Maintain a positive, problem solving approach and encourage collaborative relationships within a team environment.

Requirements

Schedule


  • Monday through Friday, with occasional Saturdays

  • Seven to eight hour shifts; shifts range from 8am - 11pm

  • Scheduled hours vary between 35 and 40 hours per week


Skills


  • Driven by commissions

  • Professional phone etiquette and typing

  • Strong problem solving skills

  • Basic computer skills

  • Organizational skills

  • High School Diploma/GED Equivalent

  • Bilingual (English/Spanish) is a plus


Benefits Include


  • Health Insurance

  • Dental Insurance

  • Vision Insurance

  • Life Insurance

  • Earned Time-Off

  • Vacation Pay

  • Holiday Pay

  • Retirement 401k Plan

  • Flexible Spending Account

  • Health Savings Account (HSA)

  • Direct Deposit

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Collection Specialist Apply now