Client Trust and Business Development Officer, Miami FL
The Client Trust and Business Development Officer is responsible for developing, managing, and retaining a book of trust business of clients and management of trust and estate administration business and services to affluent and high net worth individuals. Coordinates with wealth advisors and relationship managers to integrate solutions. Ensures high standards of service quality are provided to customers to strengthen customer loyalty. Adheres to the Bank's BSA/AML, Compliance and Security Policies and Procedures.
Duties and responsibilities include:
- Develops new trust client business using external knowledge of target market.
- Assesses trust customer goals and needs and provides comprehensive fiduciary advice to customers on proper fiduciary (trust, foundations, PIC and escrow) products
- Keeps abreast of trust / fiduciary products to provide the best advice and optimize cross-selling potential
- Uses available tools and applications to prepare and deliver proposals based on clients trust goals and needs
- Administer estate, trust, or custody accounts according to the directives in the will, trust document or custody agreement and applicable statutes and regulations
- In coordination and with Wealth Advisors, Relationship Managers or other banking officers, this position is responsible for business development and sales of all Trust products and services, including those offered by subsidiary Elant Bank & Trust, Ltd..
- Measures the risk involved in all his/her administered trust or custody accounts in coordination with Supervisor and Senior Management.
- Makes recommendations on fiduciary alternatives and structures by assessing customer needs, using his/her knowledge, creativity and sound judgment.
- Confers with trust grantors, co-fiduciaries, beneficiaries and other professionals employed by customers, as necessary.
- Coordinate's tax and real estate activities related to Trusts with outside counsel and tax advisor.
- Coordinate's investment program of all discretionary accounts with assigned portfolio manager.
- Determines frequency and number of payments to beneficiaries and makes recommendations concerning special distributions.
- Obtains assets upon new account set up and obtains information concerning cost basis and necessary transfer documents.
- Determines termination provisions, and upon closing an account, properly transfers assets and protects Bank with appropriate receipts and/or releases.
- Achieves client service goals as established by Supervisor and Senior Management.
- In coordination and with support from Relationship Managers or other banking officers, develops existing and new fiduciary business through periodic personal visits (sometimes traveling abroad) and remote contact with clients by promoting and cross-selling different types of fiduciary products and services.
- Addresses and solves client concerns and queries, ensuring that the process of customer claims resolution is administered within the established parameters of quality and efficiency.
- Maintains client-confidentiality within and outside Amerant.
- Keeps abreast of current legal and fiduciary services and products within the trust industry
- Keeps current with laws and regulations affecting the Trust Business including regulation 12 C.F.R 9, ERISA, and Banking and Probate code.
- Actively participates in any required corporate and business line training.
Minimum Education and/or Certifications Requirements:
Bachelor's degree in business, legal or related field. Other degrees may be acceptable.
Master's in laws (L.L.M) or Trust and Estate Practitioner (TEP) certification preferred.
Minimum Work Experience Requirements:
3+ years' experience in in affluent or high net worth customers
Technical and/or Other Essential Knowledge:
Possesses knowledge of investment and banking products.
Proficiency using Microsoft Office 365 products including MS Word, MS Visio, MS Excel, MS Teams, and MS PowerPoint