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Client Support

Description


SNI Companies is seeking Client Support Specialists for a growing company in the Daytona Beach, FL area

  • Ensure positive client experience through high quality service and communication thereby attaining client retention.
  • Handle client service or support related incoming requests.
  • Respond to and resolve complex client issues through incident recognition, research and isolation, resolution, escalation and follow up.
  • Research and resolve each client interaction to their utmost satisfaction.
  • Determine and record inbound requests and ensure customer issues bear proper notation.
  • Capture client information and problem solving process such as decisions made, actions involved and final resolution.
  • Update on status and completion in service management system and users through all means of communications.
  • Manage databases and execute reports to track and support implementation and overseeing of compliance initiatives.
  • Coordinate with product development department to enhance current design and determine design problems.
  • Update on new design, product and technology changes.
  • Engage in continuous performance evaluation and training projects.
  • Establish Client Support Center's positive image by interacting with team members, vendors and clients.
  • Exceptional Math Skills, Communication Skills, easily adapt to multiple computer software programs
  • Multi-tasking skills
  • Empathetic, ability to work with clients to resolve sensitive financial matters


Requirements:

  • HS Diploma, Bachelor's Degree Preferred
  • 1+ year Customer Service, Call Center Experience preferred
  • Phenomenal Communication Skills, Written & Verbal
  • Ability to handle complex situations in a professional manner
  • Exceptional Computer Literacy


Monday-Friday 8am-6pm

Requirements

 

Job Snapshot

Location US-FL-Daytona Beach
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type Admin - Clerical, Customer Service, Insurance
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Company Overview

Staffing Now

STAFFING NOW® is one of the fastest growing administrative recruitment services in the country. We specialize in matching administrative professionals with the right temporary or full-time job opportunities in a variety of clients in all industries. Staffing Now can help you build your career! SNI Companies®, the parent company of Staffing Now specializes in the placement of Accounting & Finance and IT candidates on a temporary and full-time basis through its Accounting Now and SNI Technology. Learn More

Contact Information

US-FL-Daytona Beach
Staffing Now
Snapshot
Staffing Now
Company:
US-FL-Daytona Beach
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Admin - Clerical, Customer Service, Insurance
Store Type:

Description


SNI Companies is seeking Client Support Specialists for a growing company in the Daytona Beach, FL area

  • Ensure positive client experience through high quality service and communication thereby attaining client retention.
  • Handle client service or support related incoming requests.
  • Respond to and resolve complex client issues through incident recognition, research and isolation, resolution, escalation and follow up.
  • Research and resolve each client interaction to their utmost satisfaction.
  • Determine and record inbound requests and ensure customer issues bear proper notation.
  • Capture client information and problem solving process such as decisions made, actions involved and final resolution.
  • Update on status and completion in service management system and users through all means of communications.
  • Manage databases and execute reports to track and support implementation and overseeing of compliance initiatives.
  • Coordinate with product development department to enhance current design and determine design problems.
  • Update on new design, product and technology changes.
  • Engage in continuous performance evaluation and training projects.
  • Establish Client Support Center's positive image by interacting with team members, vendors and clients.
  • Exceptional Math Skills, Communication Skills, easily adapt to multiple computer software programs
  • Multi-tasking skills
  • Empathetic, ability to work with clients to resolve sensitive financial matters


Requirements:

  • HS Diploma, Bachelor's Degree Preferred
  • 1+ year Customer Service, Call Center Experience preferred
  • Phenomenal Communication Skills, Written & Verbal
  • Ability to handle complex situations in a professional manner
  • Exceptional Computer Literacy


Monday-Friday 8am-6pm

Requirements

 
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Client Support Apply now