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Client Services Manager

Description

Are you looking for the opportunity to demonstrate your exemplary professionalism and ability to build strong relationships with internal and external clients?  Do you have a solid understanding of the health insurance industry?  If so, you may be who we are seeking to fill a Client Services Manger position on the Client Services team.

The Client Services Manager is recognized as the face of the organization.  Our Client Service Managers use their excellent problem-solving skills and deliver superior service to our clients by being the external client’s advocate and a partner to the Business Units within Rawlings. They maintain regular contact with clients through on-site visits, phone calls and emails as well as identify opportunities to expand the client existing services.  Additionally, they participate and lead projects, including new client implementations.




ESSENTIAL DUTIES & RESPONSIBILITIES
 

  • Develops and maintains  relationships with current clients by  providing the highest level of customer service.

  • Works with Client Specialists and Operation contacts to ensure that day-to-day client needs and concerns are being addressed and responded to within 24 hours.

  • Same day response to client questions, concerns, and requests.

  • Identifies patterns and trends noted in clients’ requests in an effort to proactively address opportunities to improve.

  • Collaborates regularly with co-workers and colleagues to facilitate client’s perception of a seamless organization.

  • Maintains regular contact with client through on-site visits, phone calls and email.

  • Identifies TRG growth opportunities to cross sell additional  services to current clients and expand existing services to existing external clients.

  • Participates on the client implementation team by completing assigned tasks; builds relationships with key client contacts and internal customers; identifies barriers, and, performs problem resolution and escalate, as needed, to meet target project completion dates.

  • Monitors developments within our clients’ companies and promptly notifies internal customers of relevant information within our clients’ companies.

  • Travels up to 20 percent of the time to various client sites.

  • Able to  multi-task, maintain multiple projects, effectively prioritize work, take ownership  and follow through to completion.



 

OTHER DUTIES & RESPONSIBILITIES
 

  • Performs other duties as assigned.



 

SKILLS & ABILITIES  
 

  • The ability to anticipate and understand a client’s needs and how the services we provide can help meet those needs.

  • Proficiency in Microsoft Office products, especially Word, Excel and PowerPoint.

  • A passion to serve the clients and anticipate their needs, in addition to understanding and meeting those needs as well as an eagerness to build relationships, coupled with an outgoing personality.

  • Demonstrates a sense of urgency to meet clients’ needs.

  • The ability to think, respond, and act effectively under pressure.

  • Flexibility – being ready to assess and adjust priorities when a client has an immediate need or urgent question.

  • Excellent written and oral communication skills. Listening is critical.

  • Excellent reasoning skills as evidenced by a common sense approach to problem identification and resolution.                                                                                      

  • The ability to influence others, to understand and support one’s own point of view to ensure excellent service.

  • Consistent self-directed approach as evidenced by taking the initiative to improve on processes and services. 

  • Must be able to research answers to issues independently, derive answers from previous knowledge and experience while also knowing when to seek guidance from peers and leadership.

  • The ability to multitask in a self-sufficient manner.

Requirements

MINIMUM REQUIREMENTS
 

  • Associate’s Degree or equivalent required.  Bachelor’s degree preferred.

  • At least 2-5 years of demonstrated experience in building solid, long-term relationships with all levels of staff within an organization.

  • A sound knowledge of the health insurance industry or previous work experience in health insurance industry is a strong plus.

  • The ability to anticipate and understand a client’s needs and how the service we at TRG provide can help meet those needs.

  • Proficiency in Microsoft Office products, especially Word, Excel and PowerPoint.

Job Snapshot

Location US-KY-La Grange
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type Health Care, Insurance
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Company Overview

Rawlings Group

The Rawlings Group was formed in 1977 to offer legal services to insurance providers. Recognizing the need for specialized recovery services, Rawlings launched what would ultimately become the first subrogation outsourcing program for the healthcare industry. We subsequently launched other outsourcing programs specifically dedicated to medical claims recovery, mass tort litigation, and pharmaceutical claims recovery. Learn More

Contact Information

US-KY-La Grange
Snapshot
Rawlings Group
Company:
US-KY-La Grange
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Health Care, Insurance
Store Type:

Description

Are you looking for the opportunity to demonstrate your exemplary professionalism and ability to build strong relationships with internal and external clients?  Do you have a solid understanding of the health insurance industry?  If so, you may be who we are seeking to fill a Client Services Manger position on the Client Services team.

The Client Services Manager is recognized as the face of the organization.  Our Client Service Managers use their excellent problem-solving skills and deliver superior service to our clients by being the external client’s advocate and a partner to the Business Units within Rawlings. They maintain regular contact with clients through on-site visits, phone calls and emails as well as identify opportunities to expand the client existing services.  Additionally, they participate and lead projects, including new client implementations.




ESSENTIAL DUTIES & RESPONSIBILITIES
 

  • Develops and maintains  relationships with current clients by  providing the highest level of customer service.

  • Works with Client Specialists and Operation contacts to ensure that day-to-day client needs and concerns are being addressed and responded to within 24 hours.

  • Same day response to client questions, concerns, and requests.

  • Identifies patterns and trends noted in clients’ requests in an effort to proactively address opportunities to improve.

  • Collaborates regularly with co-workers and colleagues to facilitate client’s perception of a seamless organization.

  • Maintains regular contact with client through on-site visits, phone calls and email.

  • Identifies TRG growth opportunities to cross sell additional  services to current clients and expand existing services to existing external clients.

  • Participates on the client implementation team by completing assigned tasks; builds relationships with key client contacts and internal customers; identifies barriers, and, performs problem resolution and escalate, as needed, to meet target project completion dates.

  • Monitors developments within our clients’ companies and promptly notifies internal customers of relevant information within our clients’ companies.

  • Travels up to 20 percent of the time to various client sites.

  • Able to  multi-task, maintain multiple projects, effectively prioritize work, take ownership  and follow through to completion.



 

OTHER DUTIES & RESPONSIBILITIES
 

  • Performs other duties as assigned.



 

SKILLS & ABILITIES  
 

  • The ability to anticipate and understand a client’s needs and how the services we provide can help meet those needs.

  • Proficiency in Microsoft Office products, especially Word, Excel and PowerPoint.

  • A passion to serve the clients and anticipate their needs, in addition to understanding and meeting those needs as well as an eagerness to build relationships, coupled with an outgoing personality.

  • Demonstrates a sense of urgency to meet clients’ needs.

  • The ability to think, respond, and act effectively under pressure.

  • Flexibility – being ready to assess and adjust priorities when a client has an immediate need or urgent question.

  • Excellent written and oral communication skills. Listening is critical.

  • Excellent reasoning skills as evidenced by a common sense approach to problem identification and resolution.                                                                                      

  • The ability to influence others, to understand and support one’s own point of view to ensure excellent service.

  • Consistent self-directed approach as evidenced by taking the initiative to improve on processes and services. 

  • Must be able to research answers to issues independently, derive answers from previous knowledge and experience while also knowing when to seek guidance from peers and leadership.

  • The ability to multitask in a self-sufficient manner.

Requirements

MINIMUM REQUIREMENTS
 

  • Associate’s Degree or equivalent required.  Bachelor’s degree preferred.

  • At least 2-5 years of demonstrated experience in building solid, long-term relationships with all levels of staff within an organization.

  • A sound knowledge of the health insurance industry or previous work experience in health insurance industry is a strong plus.

  • The ability to anticipate and understand a client’s needs and how the service we at TRG provide can help meet those needs.

  • Proficiency in Microsoft Office products, especially Word, Excel and PowerPoint.

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