The #1 Site for Finance Jobs - search all Finance jobs.

Charge Off Collector

Description

Overview

Charge Off Collector

Carrollton, Texas


The TMX Finance® Family of Companies is looking for a Charge Off Collector to join our team and become part of a dynamic corporate culture dedicated to supporting our stores and team members. Our Collections Agents use their customer service and negotiation skills to work with title loan and personal loan customers facing payment difficulties and assist customers in settling their accounts. Whether it’s accepting payments over the phone or setting up a payment plan, our Collections Agents handle sensitive customer information daily with the highest of integrity. You come to the table with the dedication and work ethic we expect of every team member, and we’ll provide you with the training, tools, and resources you’ll need to succeed.


Essential Responsibilities

Conduct calls to account holders who are past due to negotiate payment arrangements or settlements within set guidelines.


Receive calls from customers whose accounts are charged off to answer payment questions or make payment arrangements.


Record transactions and customer interactions with accuracy and detail.


Ensure all federal and state guidelines, including FDCPA, are followed while meeting defined Quality Assurance requirements and other measures of success.


Minimum Qualifications

  • Minimum one year of previous telesales or collections experience
  • Excellent interpersonal, verbal, and written communication skills
  • Listening skills with the ability to ask probing questions, understand concerns, and overcome objections
  • Ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment
  • Ability to type 40+ wpm
  • Proficiency in Microsoft Office Suite

Bonus Qualifications

  • Bachelor’s Degree
  • Bilingual English/Spanish

Learn More About Us

The Charge Off Collector is a member of the Centralized Collections Team, which is committed to helping customers with innovative payment solutions and business services. To learn more about the Centralized Collections Team, visit https://www.tmxfinancefamily.com/careers/top-talent/store-support.
**Limited Sunday hours may be required during certain times of the year (i.e., the holiday season) at the Company’s discretion. 

 

***Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change at the sole discretion of the Company. Speak with your recruiter for the most up-to-date hourly requirements due to the COVID-19 pandemic. 


Standing, walking, sitting, repetitive movements and use of mechanical controls, such as keyboard, are frequently required.

 

All TMX Finance® Family of Companies Are Equal Opportunity Employers.

Requirements

 

Job Snapshot

Location US-TX-Carrollton
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type Other
Apply

Company Overview

TMX Finance Family of Companies

The TMX Finance Family of Companies (“TMX”) is one of the largest and fastest growing consumer specialty finance organizations in the United States. With brands that include TitleMax, TitleBucks, and InstaLoan, TMX provides a diversified product offering. These brands are represented nationwide and the growth of TMX has created a wealth of career opportunities in both our stores and at our corporate offices. If you are looking for a dynamic career with significant earning potential and advancement opportunities, you’ve come to the right place. Learn More

Contact Information

US-TX-Carrollton
Snapshot
TMX Finance Family of Companies
Company:
US-TX-Carrollton
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Other
Store Type:

Description

Overview

Charge Off Collector

Carrollton, Texas


The TMX Finance® Family of Companies is looking for a Charge Off Collector to join our team and become part of a dynamic corporate culture dedicated to supporting our stores and team members. Our Collections Agents use their customer service and negotiation skills to work with title loan and personal loan customers facing payment difficulties and assist customers in settling their accounts. Whether it’s accepting payments over the phone or setting up a payment plan, our Collections Agents handle sensitive customer information daily with the highest of integrity. You come to the table with the dedication and work ethic we expect of every team member, and we’ll provide you with the training, tools, and resources you’ll need to succeed.


Essential Responsibilities

Conduct calls to account holders who are past due to negotiate payment arrangements or settlements within set guidelines.


Receive calls from customers whose accounts are charged off to answer payment questions or make payment arrangements.


Record transactions and customer interactions with accuracy and detail.


Ensure all federal and state guidelines, including FDCPA, are followed while meeting defined Quality Assurance requirements and other measures of success.


Minimum Qualifications

  • Minimum one year of previous telesales or collections experience
  • Excellent interpersonal, verbal, and written communication skills
  • Listening skills with the ability to ask probing questions, understand concerns, and overcome objections
  • Ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment
  • Ability to type 40+ wpm
  • Proficiency in Microsoft Office Suite

Bonus Qualifications

  • Bachelor’s Degree
  • Bilingual English/Spanish

Learn More About Us

The Charge Off Collector is a member of the Centralized Collections Team, which is committed to helping customers with innovative payment solutions and business services. To learn more about the Centralized Collections Team, visit https://www.tmxfinancefamily.com/careers/top-talent/store-support.
**Limited Sunday hours may be required during certain times of the year (i.e., the holiday season) at the Company’s discretion. 

 

***Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change at the sole discretion of the Company. Speak with your recruiter for the most up-to-date hourly requirements due to the COVID-19 pandemic. 


Standing, walking, sitting, repetitive movements and use of mechanical controls, such as keyboard, are frequently required.

 

All TMX Finance® Family of Companies Are Equal Opportunity Employers.

Requirements

 
MoneyJobs Advice

For your privacy and protection, when applying to a job online: Never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction.Learn More

By applying to a job using moneyjobs.com you are agreeing to comply with and be subject to the workinretail.com Terms and Conditions for use of our website. To use our website, you must agree with theTerms & Conditionsand both meet and comply with their provisions.
Charge Off Collector Apply now