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Charge Off Collections Manager

Description

The TMX Finance® Family of Companies is looking for a Charge Off Collections Manager to join our team and become part of a dynamic corporate culture dedicated to supporting our stores and team members. Our Collections Managers use their leadership and customer service skills to lead a team that works with customers facing payment difficulties and help ensure they are able to settle their accounts. Whether it's examining and updating processes or encouraging their team members to meet their production and career goals, our Collections Managers grow their teams' profits and abilities with the highest of integrity. You come to the table with the dedication and work ethic we expect of every team member, and we'll provide you with the training, tools, and resources you'll need to succeed.

Essential Duties & Responsibilities

Oversee a team of 13-17 Collectors with a Lead, monitoring calls for quality assurance purposes, creating shift schedules to ensuring adequate coverage at all times, guiding team to meet and exceed goals, and helping develop their skillsets while leading by example.

Collaborate with senior management on various process and policy enhancements, including the creation and development of quality assurance scorecards, trending performance reports, compliance adherence measures, and more.

Offer innovative collection strategies for consideration in improving team performance, compliance, meeting key performance indicators, and maximizing team members' potential.



Minimum Qualifications

  • Minimum one-year experience in management role in a Collections Center environment
  • High School Diploma or equivalent required
  • Valid Driver's License
  • Ability to coach and develop team members
  • Knowledge of the Fair Debt Collection Practices Act (FDCPA)
  • Demonstrate effective collections techniques and strategies
  • Ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment
  • Ability to type 40+ wpm
  • Proficiency in Microsoft Office Suite



Preferred Qualifications

  • Bachelor's Degree in Business
  • Related certifications (ACA membership, personal business development certification, etc.)
  • Bilingual English/Spanish
  • Dialer Campaign building and strategies

Learn More About Us

The Charge Off Collections Manager is a member of the Centralized Collections Team, which is committed to helping customers with innovative payment solutions and business services. To learn more about the Centralized Collections Team, visit https://www.tmxfinancefamily.com/careers/top-talent/store-support.

To see what's going on in our Company, visit our blog at https://www.tmxfinancefamily.com/tmx-talks.

Standing, walking, sitting, repetitive movements and use of mechanical controls, such as keyboard, are frequently required.



All TMX Finance® Family of Companies are Equal Opportunity Employers.

#LI-GN1

Requirements

 

Job Snapshot

Location US-TX-Dallas
Employment Type Full-Time
Pay Type Hour
Pay Rate N/A
Store Type Finance, Management
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Company Overview

TMX Finance Family of Companies

The TMX Finance family of companies (“TMX”) is one of the largest and fastest growing consumer specialty finance organizations in the United States. With brands that include TitleMax, TitleBucks, and InstaLoan, TMX provides a diversified product offering. These brands are represented nationwide and the growth of TMX has created a wealth of career opportunities in both our stores and at our corporate offices. If you are looking for a dynamic career with significant earning potential and advancement opportunities, you’ve come to the right place. Learn More

Contact Information

US-TX-Dallas
Titlemax of Georgia, Inc
912.629.5154
Snapshot
TMX Finance Family of Companies
Company:
US-TX-Dallas
Location:
Full-Time
Employment Type:
Hour
Pay Type:
N/A
Pay Rate:
Finance, Management
Store Type:

Description

The TMX Finance® Family of Companies is looking for a Charge Off Collections Manager to join our team and become part of a dynamic corporate culture dedicated to supporting our stores and team members. Our Collections Managers use their leadership and customer service skills to lead a team that works with customers facing payment difficulties and help ensure they are able to settle their accounts. Whether it's examining and updating processes or encouraging their team members to meet their production and career goals, our Collections Managers grow their teams' profits and abilities with the highest of integrity. You come to the table with the dedication and work ethic we expect of every team member, and we'll provide you with the training, tools, and resources you'll need to succeed.

Essential Duties & Responsibilities

Oversee a team of 13-17 Collectors with a Lead, monitoring calls for quality assurance purposes, creating shift schedules to ensuring adequate coverage at all times, guiding team to meet and exceed goals, and helping develop their skillsets while leading by example.

Collaborate with senior management on various process and policy enhancements, including the creation and development of quality assurance scorecards, trending performance reports, compliance adherence measures, and more.

Offer innovative collection strategies for consideration in improving team performance, compliance, meeting key performance indicators, and maximizing team members' potential.



Minimum Qualifications

  • Minimum one-year experience in management role in a Collections Center environment
  • High School Diploma or equivalent required
  • Valid Driver's License
  • Ability to coach and develop team members
  • Knowledge of the Fair Debt Collection Practices Act (FDCPA)
  • Demonstrate effective collections techniques and strategies
  • Ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment
  • Ability to type 40+ wpm
  • Proficiency in Microsoft Office Suite



Preferred Qualifications

  • Bachelor's Degree in Business
  • Related certifications (ACA membership, personal business development certification, etc.)
  • Bilingual English/Spanish
  • Dialer Campaign building and strategies

Learn More About Us

The Charge Off Collections Manager is a member of the Centralized Collections Team, which is committed to helping customers with innovative payment solutions and business services. To learn more about the Centralized Collections Team, visit https://www.tmxfinancefamily.com/careers/top-talent/store-support.

To see what's going on in our Company, visit our blog at https://www.tmxfinancefamily.com/tmx-talks.

Standing, walking, sitting, repetitive movements and use of mechanical controls, such as keyboard, are frequently required.



All TMX Finance® Family of Companies are Equal Opportunity Employers.

#LI-GN1

Requirements

 
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