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Central Operations Support Specialist

Description

General Description

The Central Operations Support Specialist provides ongoing support and guidance to Apple Bank’s branch network and clients to ensure effective operations. The Support Specialist is responsible for the troubleshooting of issues and provides backup support to team members when needed. Additionally, this position works with the Branch Banking Support Services Officer to review key transactions in order to ensure branch compliance with key operating policies and procedures.

Essential Duties and Responsibilities

  • Serve as a resource and provide support to our retail branch banking network on a variety of day-to-day operational issues such as balancing, transaction processing, account opening and/or any variety of compliance/regulatory issues.
  • Ensure all transactions are handled correctly and efficiently.
  • Resolve issues immediately and through proper channels.
  • Collaborate with team to obtain root problem causes regarding operational issues.
  • Maintain and promote a “client first” attitude while handling incoming client inquiries.
  • Research, prioritize, and follow up on multiple incoming issues and concerns related to branch operations
  • Participate and contribute to the various strategic initiatives.
  • Ensure compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk.
  • Provide commensurate support to other department functions when necessary, including but not limited to: branch assessment program validation efforts, lease security processing, new account quality control onboarding, pension processing and estate settlements.
  • Perform other duties as requested.

Skills, Education and Experience

  • High School Diploma or GED required.
  • 1-3 years of experience in a banking or financial services setting; related experience in a back office operations environment a plus.
  • Excellent written and verbal communication skills
  • Superior organizational skills, with the ability to handle multiple tasks.
  • Ability to make educated, customer-focused decisions.
  • Self-starter with high motivation.
  • Strong interpersonal skills
  • Must have familiarity with the Bank’s database system and related programs, systems and technology, including Cypress and Odin.
  • Proficiency with MS Office suite of products (Excel, Word & PowerPoint).
  • Must demonstrate sound judgement, adhere to professional standards and exercise strict confidentiality in matters requiring discretion.

Requirements

 

Job Snapshot

Location US-NY-New York
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type Other
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Company Overview

Apple Bank

From the remnants of the Civil War, a new America emerged. The country was shifting from an agrarian society to one that was more modernized, and various financial reforms compelled the formation of banks throughout the country. While many of those institutions have disappeared into history, Apple Bank continues to stand strong, tracing its roots to the founding bank that was established in 1863 in the Dutch community of Haarlem, New York. In prosperous Haarlem, a group of men committed to serve the financial needs of their neighbors under the auspices of the Haarlem Savings Bank. The Haarlem of that time would be unrecognizable today, with working farms and undeveloped lots dominating the landscape. In April 1863, these men convened at the Rosenbourgh Haarlem Bridge House, a tavern owned by one of the bank’s first trustees, to finalize paperwork that led to the bank opening its doors in June, about a month before the infamous draft riots tore apart the city. Learn More

Contact Information

US-NY-New York

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Snapshot
Apple Bank
Company:
US-NY-New York
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Other
Store Type:

Description

General Description

The Central Operations Support Specialist provides ongoing support and guidance to Apple Bank’s branch network and clients to ensure effective operations. The Support Specialist is responsible for the troubleshooting of issues and provides backup support to team members when needed. Additionally, this position works with the Branch Banking Support Services Officer to review key transactions in order to ensure branch compliance with key operating policies and procedures.

Essential Duties and Responsibilities

  • Serve as a resource and provide support to our retail branch banking network on a variety of day-to-day operational issues such as balancing, transaction processing, account opening and/or any variety of compliance/regulatory issues.
  • Ensure all transactions are handled correctly and efficiently.
  • Resolve issues immediately and through proper channels.
  • Collaborate with team to obtain root problem causes regarding operational issues.
  • Maintain and promote a “client first” attitude while handling incoming client inquiries.
  • Research, prioritize, and follow up on multiple incoming issues and concerns related to branch operations
  • Participate and contribute to the various strategic initiatives.
  • Ensure compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk.
  • Provide commensurate support to other department functions when necessary, including but not limited to: branch assessment program validation efforts, lease security processing, new account quality control onboarding, pension processing and estate settlements.
  • Perform other duties as requested.

Skills, Education and Experience

  • High School Diploma or GED required.
  • 1-3 years of experience in a banking or financial services setting; related experience in a back office operations environment a plus.
  • Excellent written and verbal communication skills
  • Superior organizational skills, with the ability to handle multiple tasks.
  • Ability to make educated, customer-focused decisions.
  • Self-starter with high motivation.
  • Strong interpersonal skills
  • Must have familiarity with the Bank’s database system and related programs, systems and technology, including Cypress and Odin.
  • Proficiency with MS Office suite of products (Excel, Word & PowerPoint).
  • Must demonstrate sound judgement, adhere to professional standards and exercise strict confidentiality in matters requiring discretion.

Requirements

 
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Central Operations Support Specialist Apply now