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Call Center Specialist

(Confidential)

Description

Job Description 



Call Center Representative Job Duties:


  • Determines requirements by working with customers.

  • Answers inquiries by clarifying desired information; researching, locating, and providing information.

  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

  • Fulfills requests by clarifying desired information; completing transactions; forwarding requests.

  • Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.

  • Maintains call center database by entering information.

  • Keeps equipment operational by following established procedures; reporting malfunctions.

  • Updates job knowledge by participating in educational opportunities.

  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.


Requirements

Job Requirements


  • Track record of over-achieving quota

  • Strong phone and verbal communication skills along with active listening

  • Familiarity with CRM systems and practices

  • Customer focus and adaptability to different personality types

  • Ability to multi-task, set priorities and manage time effectively

Apply
Apply

Job Snapshot

Location US-IN-Fort Wayne
Employment Type Full-Time
Pay Type Year
Pay Rate $12,000.00 - $14,000.00 /Year
Store Type Accounting

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Terms & Conditions
Snapshot
(Confidential)
Company:
US-IN-Fort Wayne
Location:
Full-Time
Employment Type:
Year
Pay Type:
$12,000.00 - $14,000.00 /Year
Pay Rate:
Accounting
Store Type:

Description

Job Description 



Call Center Representative Job Duties:


  • Determines requirements by working with customers.

  • Answers inquiries by clarifying desired information; researching, locating, and providing information.

  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

  • Fulfills requests by clarifying desired information; completing transactions; forwarding requests.

  • Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.

  • Maintains call center database by entering information.

  • Keeps equipment operational by following established procedures; reporting malfunctions.

  • Updates job knowledge by participating in educational opportunities.

  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.


Requirements

Job Requirements


  • Track record of over-achieving quota

  • Strong phone and verbal communication skills along with active listening

  • Familiarity with CRM systems and practices

  • Customer focus and adaptability to different personality types

  • Ability to multi-task, set priorities and manage time effectively

Call Center Specialist Apply now