The #1 Site for Finance Jobs - search all Finance jobs.

Call Center Representative

Description


A bank in Franklin is currently seeking a Full-Time Customer Information Center Representative.
This position is responsible for exceeding customers' service and sales expectations in an inbound call center environment. Duties include managing customer needs, issue assessment, problem resolution, account maintenance, and identification of and capitalization on cross-sell and up-sell opportunities.
Responsibilities:

  • Utilizing knowledge of bank products and services, service incoming customer calls in a service-oriented manner
  • Assess situations, apply judgment and negotiation skills
  • Work within established policies and procedures to efficiently resolve customers' needs and issues
  • Complete on-line account transactions, maintenance and service requests to other areas of the bank
  • Identify cross-sell and up-sell opportunities
  • Participate in sales and service meetings.
  • Apply suggested improvement methods to daily interactions with customers
  • Complete additional training modules and apply this knowledge during daily interactions with customers.


Required Skills:

  • Customer service skills
  • Excellent phone etiquette
  • Experience working with cross selling in a customer focused environment
  • Understanding of bank products, operations and services
  • Computer experience
  • Work flexible hours and strong written and verbal communications skills
  • Establish and maintain effective working relationships
  • May be required to lift and/or move up to 20 pounds


On-the-job training will be provided.

Requirements

 

Job Snapshot

Location US-MA-Franklin
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type Admin - Clerical, Banking, Customer Service
Apply

Company Overview

Accounting Now

ACCOUNTING NOW® is one of the fastest growing financial recruitment companies in the country. We specialize in matching financial professionals with the right contract or full-time job opportunities in finance, accounting and banking. Our clients are many of the country's top financial firms and corporate departments. Accounting Now, and its full-time placement division, SNI Financial, can help you build your career! Learn More

Contact Information

US-MA-Franklin
Accounting Now
Snapshot
Accounting Now
Company:
US-MA-Franklin
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Admin - Clerical, Banking, Customer Service
Store Type:

Description


A bank in Franklin is currently seeking a Full-Time Customer Information Center Representative.
This position is responsible for exceeding customers' service and sales expectations in an inbound call center environment. Duties include managing customer needs, issue assessment, problem resolution, account maintenance, and identification of and capitalization on cross-sell and up-sell opportunities.
Responsibilities:

  • Utilizing knowledge of bank products and services, service incoming customer calls in a service-oriented manner
  • Assess situations, apply judgment and negotiation skills
  • Work within established policies and procedures to efficiently resolve customers' needs and issues
  • Complete on-line account transactions, maintenance and service requests to other areas of the bank
  • Identify cross-sell and up-sell opportunities
  • Participate in sales and service meetings.
  • Apply suggested improvement methods to daily interactions with customers
  • Complete additional training modules and apply this knowledge during daily interactions with customers.


Required Skills:

  • Customer service skills
  • Excellent phone etiquette
  • Experience working with cross selling in a customer focused environment
  • Understanding of bank products, operations and services
  • Computer experience
  • Work flexible hours and strong written and verbal communications skills
  • Establish and maintain effective working relationships
  • May be required to lift and/or move up to 20 pounds


On-the-job training will be provided.

Requirements

 
MoneyJobs Advice

For your privacy and protection, when applying to a job online: Never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction.Learn More

By applying to a job using moneyjobs.com you are agreeing to comply with and be subject to the workinretail.com Terms and Conditions for use of our website. To use our website, you must agree with theTerms & Conditionsand both meet and comply with their provisions.
Call Center Representative Apply now