The Business Support Associate is responsible for providing timely and value-adding customer service to our customers including, but not limited to candidates, contract employees, clients and internal partners. This is a customer-facing role that will require ongoing maintenance of customer interactions, as well as problem resolution, via telephone, email, and in-person.
Support candidate onboarding process, including scheduling and conducting orientation I-9 form review, welcome call, etc.
Coordinate in person Information Security Addendum (ISA) review with an Account Manager/Recruiter (opco specific)
Manage candidate process changes, such as start date change, no show etc.
Validate I-9 documentation and provide support to complete welcome orientation for candidate
Manage and communicate client/vendor and business specific pre-employment requirements (to the hub and corporate as needed. g. background, drug, waiver, training, and certificates etc.)
Monitor the candidate compliance with key client requirements (e.g. expired documents, expired compliance, employee training and certification etc.) and partner with hub Associate roles.
Serve as primary contact for the contractor issues, and facilitate communication to the hub to help resolve payroll and invoicing issues (adjustments, lost checks, invoice issues, etc.) with a goal of ensuring customer satisfaction and timely resolution
Partner with the Benefits Service Center to assist contractors with benefits questions or concerns
Contractor performance management support to Account Manager and/or Recruiter.
Communicate expense reimbursement policy & approval limits
Request and process candidate absence documentation
Manage the processing of live paychecks - sort and mail
Provide outstanding front office customer service (telephone and reception area)
Greet all office guests and hand out applications to walk-in contractors
Maintain drug testing/medical surveillance process (setting up employee for the clinic, logging and updating office report, email/communicating results to the office)
File and maintain all office paperwork
Assist with data entry of personal data updates, direct deposit, position changes including rates and end dates.
Timely processing of Tax Credit Forms and other state required forms
Maintain outstanding levels of administrative support to all internal and external employees
Maintain and organize all office supplies
Assist with office audits and compliance requirement
Ability to prioritize, organize, problem solve and meet deadlines and goals
Ability to communicate effectively and provide follow up
Capability of working in a team oriented environment that is fair, open and honest
Thorough knowledge of business policies and human resource practices
Excellent written/oral communication and interpersonal skills
Strong decision making ability
Ability to build strong partnerships with all internal customers, both locally and in our corporate locations (however we want to word that)
Integrity and ability to maintain confidentiality and personal credibility
Ability to tackle complex issues and develop innovative, practical solutions
Understanding of the Allegis organization; context, complexity, dynamics, key issues and drivers
Understanding how information impacts the operating company and how data will be used to support operating company decisions
Action and detail oriented; able to prioritize while handling multiple tasks
1 + years' experience in a customer service related position
Associates degree or two years of applicable experience in customer service
BA/BS degree in Human Resources, Business, and Accounting preferred
Confidential and diplomatic
Seeks growth and self-improvement