RAP Billing and Payment Analyst
The Billing and Payment Analyst will plan, organize and executes multiple functions of the RAP Billing and Payment System (RBP). The Analyst will also perform monthly auditing of roadside transactions and facilitate club reimbursement for services rendered. The Analyst should also be able to Query and analyze RAP reimbursement data, identify and recommend system enhancements, create reports, maintain data models, troubleshoots problems and anticipates future needs of the system. The Analyst serves as the primary point of contact for clubs on matters related to RAP reimbursement.
Additional Duties and Responsibilities
- Analyzes roadside claims to ensure the accuracy of the services and charges submitted by AAA clubs. Must have the ability to make judgment calls while adhering to program policies and procedures to ensure accurate and prompt reimbursement for RAP service provider expenses to AAA clubs. Requires a thorough understanding of the rate structures in place, for each program.
- Produces and analyzes a series of data reports required by clubs and clients.
- Analyzes call detail on selected groups of roadside assistance service events to validate accurate data prior to reimbursement to clubs; contacts clubs when further clarification is required.
- Performs other duties as required.
- AA degree in business administration, statistics or 5 years of equivalent job experience preferred
- Outstanding customer service skills
- Ability to learn quickly and work independently
- Excellent organizational skills and strong attention to detail
- Proficient in MS Excel (pivot tables) and database management
- Excellent communication skills
We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.