General Manager (Bilingual)
As a General Manager ('GM'), you will lead the success of your store and team by setting the bar high for performance. You will coach, develop, and lead your team to reach Company objectives and metrics in a fast-paced, dynamic, and high-energy environment. Along the way, we'll provide you with a training and development program to help you move your career forward.
Essential Duties and Responsibilities
Oversee, coach, and develop all store team members in order to build new business and maintain store profitability. This includes training team members on systems, policies, compliance, account management, recovery, and daily performance reports.
Manage overall store performance by meeting or exceeding Company performance standards, including Key Performance Indicators (KPIs). Track, analyze, and train team members on various performance reports.
Lead your team to reach or exceed sales goals by selling loan or pawn products to consumers, identifying local marketing strategies, leveraging business-to-business partnership opportunities, obtaining referrals, and hosting and participating in community events.
Supervise and maintain office security and conduct proper opening and closing procedures, including management of vault, cash drawer, and bank deposits.
Ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
Maintain a visually pleasing and professional atmosphere that aligns with the values and mission of the Company. This includes overseeing store planogram and ensuring seasonal and/or promotional marketing material are displayed properly.
Utilize personal vehicle to complete bank deposits and other Company business throughout the work day.
Work efficiently in a rapidly-changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
Utilize strong interpersonal skills to communicate and interact with customers and team members at all levels.
Ability to maintain a full-time work schedule with regular in-person attendance, including limited Saturday hours, is required for this position. A full-time work schedule for this position includes, at a minimum, 48-hours per week.
- High School Diploma or equivalent required
- Leadership experience in a sales or customer service-oriented position
- Sales-oriented mentality and passion for customer service
- Excellent verbal and written communication skills
- Ability to work in a fast-paced environment and handle multiple competing tasks with ease
- Ability to work phone, Point of Sale, Microsoft Office, and other systems
- Use of personal vehicle required as well as the ability to drive on Company business throughout the workday
- Credit and criminal background check required to include MVR (state exemptions may apply)
- Valid driver's license and car insurance
- Must be at least 19 years of age
- Ability to work store hours of operation, including Saturdays
- Associate's Degree or higher
- Experience in retail, sales, or financial industry
- Bilingual English/Spanish is a plus
The GM is a member of the Field Operations team, which works to provide alternative lending solutions to our customers who may not have access to, or choose not to use, traditional credit opportunities. Field Operations, comprised of our store team members, is the front line of our business, and strives to provide the best customer service and overall lending experience in the industry.
The TMX Finance Family of Companies ® ('the Company') is one of the largest consumer specialty finance organizations in the United States. With companies that include TitleMax®, TitleBucks®, and InstaLoan®, the Company provides a diversified product offering. These companies are represented nationwide and their growth has created a wealth of career opportunities in both our stores and at our corporate offices. If you are looking for a dynamic career with significant earning potential and advancement opportunities, you've come to the right place.
Standing, walking, sitting, repetitive movements and use of mechanical controls, such as keyboard, are frequently required.
All TMX Finance Family of Companies® Are Equal Opportunity Employers.