Position Summary The Bank Services Analyst II will primarily execute the daily responsibilities of the Bank Services area of Centralized Operational Resource (COR) Services. The position will assist all team members to ensure the quality, timeliness and efficiency of the department while achieving CORs and the Banks mission, principles and strategic business goals.The Bank Services Analyst II will demonstrate proficiency in:
• Performing functions related to areas of responsibility including advances, capital stock, letters of credit, electronic funds transfer, depository services, safekeeping, collateral, trade processing and review, derivatives collateral and dividend payments with a degree of subject matter expertise.
• Ensuring efficient and accurate delivery of products, quality service and effective operational support for all internal and external customers.
• Ensuring the resolution of routine and complex customer issues within specified timeframes and according to prescribed standards.
• Ensuring customer service levels and production objectives are met for non-routine and complex issue resolution.
• Assisting with the implementation of policies and procedures and ensuring compliance with applicable laws and regulations. Working with the supervisor and manager to ensure adequacy and reliability of controls and making recommendations for new or improved controls, as necessary.
• Assisting with and providing training to team members to achieve cross-training and establishing bench strength by expanding capabilities, knowledge and talent of staff. Engaging in cross-training opportunities within COR as needed to enhance knowledge and backup support capabilities.
• Making recommendations for system and process improvements, including new product development and implementation and efficiencies.
• Assisting with the activities related to new product set-up, test plan development and execution, and system testing from a functionality and operational perspective. Required Experience
• Bachelors degree or equivalent experience; degree in accounting or finance is a plus
• Three or more years of experience in financial services
• Strong working knowledge of operational functions and systems
• Excellent analytical, quantitative and problem resolution skills
• Strong organizational and time management skills