Assistant Store Manager (Bilingual)
As Assistant Store Manager, you will be part of a team that is dedicated to making a difference for both their customers and their team members. Our ASMs use their outstanding customer service experience to help our entry-level team members grow while developing their own supervisory skills. Whether it's building customer relationships or demonstrating new sales techniques, you'll work every day to be an example while also participating in achieving your store's business objectives. And while you're helping your team grow, we'll help you reach the next step in your career by providing an ongoing and comprehensive training and development program that will allow you to truly shine.
Essential Duties and Responsibilities
Work to meet your team's sales goals by selling loan/pawn products to consumers, identifying local marketing strategies, leveraging business to business partnership opportunities, obtaining referrals, participating in community events, and more.
Develop customer relationships and provide unrivaled customer service in order to build new business, maintain store profitability, and further brand loyalty and recognition.
Learn how to supervise Customer Service Representatives and how to help coach and develop in order to maximize the team's potential.
Maintain customer information in the Point of Sale system with integrity to ensure transactions and private details remain protected.
Help ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
- Bilingual English/Spanish
- High School Diploma or equivalent required
- Leadership experience in a sales or customer service-oriented position
- Sales-oriented mentality and passion for customer service
- Excellent verbal and written communication skills
- Ability to work in a fast-paced environment and handle multiple competing tasks with ease
- Ability to work phone, Point of Sale, Microsoft Office, and other systems
- Use of personal vehicle required as well as the ability to drive on Company business throughout the workday
- Credit and criminal background check required to include MVR (state exemptions may apply)
- Valid driver's license and car insurance
- Must be at least 19 years of age
- Ability to work store hours of operation, including Saturdays
- Associate's Degree or higher
- Experience in retail, sales, or financial industry
The ASM is a member of the Store Operations team, a group of diverse and talented individuals across the country aligned with and committed to our Company's mission and values. The face of our Company, our store operators, work in a fast-paced, dynamic, and energetic environment and consistently produce superior results. Responsible for managing our stores, generating revenue, and being an integral part of their communities, they use their love for business, people, and service to build relationships with our customers and help people every day.
The TMX Finance Family of Companies® ('the Company')® is one of the largest consumer specialty finance organizations in the United States. With companies that include TitleMax®, TitleBucks®, and InstaLoan®, the Company provides a diversified product offering. These companies are represented nationwide and their growth has created a wealth of career opportunities in both our stores and at our corporate offices. If you are looking for a dynamic career with significant earning potential and advancement opportunities, you've come to the right place.
Standing, walking, sitting, repetitive movements and use of mechanical controls, such as keyboard, are frequently required.
All TMX Finance Family of Companies® Are Equal Opportunity Employers.