The #1 Site for Finance Jobs - search all Finance jobs.
Id83tx78qkz16k96jpv

Administrative Assistant

Description

JOB FUNCTION / PURPOSE:

The successful candidate is responsible for providing courteous and professional phone support and/or email communication with business or corporate customers, whether they need help troubleshooting a technical issue involving online banking and mobile applications, providing product/services information and resolving any emerging problems that the customer accounts might face with accuracy and efficiency. This role will support businesses that have checking/saving accounts and involve implementing the products they have requested. This role also involves timely completion of daily back office operational risk monitoring.

PRINCIPLE DUTIES/RESPONSIBILITIES:

*Implement sold branch level services (open new accounts, order checks, endorsement stamps as needed, prepare and email welcome packets, complete all necessary regulatory and internal documentation).
*Provide general customer support for TM Sales Officers; process customer requests for assistance with Treasury Management products and services; research inquiries regarding overdrafts, transfers, service charges, and account performance.
*Provide general customer support for business online banking products and associated mobile applications.
*Address and manage customer service issues utilizing independent judgment when additional action is needed.
*Follow new business account opening processes and procedures.
*Answer multiple phone lines, address client needs, and take messages.
*Prepare correspondence, make copies and send faxes.
*Maintain effective communication with the Branches, Business Banking, Corporate Banking, Other Asset Divisions, Operations (Wire/ACH/Lockbox) and Operations Risk which is necessary for the successful implementation of services and accounts.
*Assist in identifying process improvements.
*Ability to prioritize and multi-task.

Qualifications:

*College degree or banking/administrative experience required.
*Excellent oral and written communication skills.
*Excellent problem solving skills and the ability to identify when to escalate a client issue.
*Excellent customer service and follow-up skills.
*Proficient in MS Office, specifically Word (Candidate will be tested).
*A working knowledge of multiple operating system and internet browsers (mobile/PC based)
*Must be an involved team player and positive acceptor of on-going change.
*Ability to prioritize workload meets deadlines and handles multiple tasks while producing accurate work.

Requirements

 

Job Snapshot

Location US-PA-Pittsburgh
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type Admin - Clerical, Banking
Apply

Company Overview

Dollar Bank

For more than 160 years, Dollar Bank has grown to become a large, full service, regional bank committed to providing the highest quality of banking services to individuals and businesses throughout Ohio, Pennsylvania and Virginia. We understand the people and the communities that we serve. Our own employees live and work in these communities. They participate in the decisions of local community groups and business organizations. Ideal candidates seeking employment with Dollar Bank include individuals who share in our philosophy of customer commitment and giving back to the communities that we serve. Learn More

Contact Information

US-PA-Pittsburgh

Snapshot
Dollar Bank
Company:
US-PA-Pittsburgh
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Admin - Clerical, Banking
Store Type:

Description

JOB FUNCTION / PURPOSE:

The successful candidate is responsible for providing courteous and professional phone support and/or email communication with business or corporate customers, whether they need help troubleshooting a technical issue involving online banking and mobile applications, providing product/services information and resolving any emerging problems that the customer accounts might face with accuracy and efficiency. This role will support businesses that have checking/saving accounts and involve implementing the products they have requested. This role also involves timely completion of daily back office operational risk monitoring.

PRINCIPLE DUTIES/RESPONSIBILITIES:

*Implement sold branch level services (open new accounts, order checks, endorsement stamps as needed, prepare and email welcome packets, complete all necessary regulatory and internal documentation).
*Provide general customer support for TM Sales Officers; process customer requests for assistance with Treasury Management products and services; research inquiries regarding overdrafts, transfers, service charges, and account performance.
*Provide general customer support for business online banking products and associated mobile applications.
*Address and manage customer service issues utilizing independent judgment when additional action is needed.
*Follow new business account opening processes and procedures.
*Answer multiple phone lines, address client needs, and take messages.
*Prepare correspondence, make copies and send faxes.
*Maintain effective communication with the Branches, Business Banking, Corporate Banking, Other Asset Divisions, Operations (Wire/ACH/Lockbox) and Operations Risk which is necessary for the successful implementation of services and accounts.
*Assist in identifying process improvements.
*Ability to prioritize and multi-task.

Qualifications:

*College degree or banking/administrative experience required.
*Excellent oral and written communication skills.
*Excellent problem solving skills and the ability to identify when to escalate a client issue.
*Excellent customer service and follow-up skills.
*Proficient in MS Office, specifically Word (Candidate will be tested).
*A working knowledge of multiple operating system and internet browsers (mobile/PC based)
*Must be an involved team player and positive acceptor of on-going change.
*Ability to prioritize workload meets deadlines and handles multiple tasks while producing accurate work.

Requirements

 
M4x6h579n2zwg4y2vsf
MoneyJobs Advice

For your privacy and protection, when applying to a job online: Never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction.Learn More

By applying to a job using moneyjobs.com you are agreeing to comply with and be subject to the workinretail.com Terms and Conditions for use of our website. To use our website, you must agree with theTerms & Conditionsand both meet and comply with their provisions.
Administrative Assistant Apply now