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AVP Digital User Experience

Description

JOB FUNCTION / PURPOSE:

Digital is a rapidly growing and critical area at Dollar Bank. As the AVP Digital User Experience you will be responsible for creating an outstanding and unique digital customer experience for our retail and business customers and coordinating a consistent look & feel across all digital properties. This role plays an important and influential role for the business, working closely with product managers, communications professionals, developers and stakeholders to bring the product/service to life. We are seeking a mix of disciplines - including information architecture, visual design, interaction design, user research, human-centered design, service design, and content strategy.

PRINCIPAL ACTIVITIES / OBJECTIVES:

The AVP Digital UX will:
* Be the UX expert for all digital platforms for retail and business banking customers as well as for all touchpoints in the digital customer journey - from shopping to buying, onboarding, and beyond.
* Work to optimize all sales/application funnels for the bank, engage internal and external resources for bank/non-bank benchmarking, work across groups for creating and capturing analytics, and create the plan for improvements.
* Be responsible for delivering unique and innovative designs and experiences across digital devices and multiple applications, vendor platforms, products and payments offerings.
* Collaborate with digital and bank product managers and developers to understand objectives and constraints.
* Lead customer research to design and observe user studies and translate research findings into insights and design improvements.
* Effectively communicate and defend design choices, advocating for the customer.
* Follow, understand, and incorporate relevant human interface guidelines for major mobile operating systems and best design patterns for device types.
* Stay current on and be the SME for competitive UI/UX for banking as well as other digital experiences that influence digital banking customers' expectations.
* Develop and communicate a seamless user experience through the use of wireframes, sitemaps, storyboards, and journey maps.
* Translate high level requirements into interaction flows and user experience artifacts and package them into well annotated design specifications.
* Serve as an internal advocate for user experience; be a catalyst for improving maturity of the discipline through forging key relationships with partners and developing enduring UX team practices.
* Work with marketing to utilize the bank's online graphic standards to insure a consistent presentation of the bank's brand.

QUALIFICATIONS:

* Bachelor's Degree or higher in human-computer interaction, user experience design, usability engineering, multimedia, design or related UX/UI field.
* 5-8 years of applied UX design experience; direct experience with financial services is a plus.
* Strong portfolio showcasing relevant user experience design deliverables, not necessarily in the financial services industry.
* Transactional site design & user experience (online, mobile app, B2C, B2B).
* Proven ability to create, run, and manage customer surveys, design research, and focus groups with customers/non-customers to determine needed improvements for optimizing the user experience.
* Proven ability to create mockups and detailed specifications to communicate design intent to stakeholders and development teams.
* Fluency with common design software (Axure, InDesign, Illustrator, Photoshop, Sketch, InVision) for the creation of UX artifacts.
* Ability to think strategically and translate requirements into effective solutions, as well as to work on very tactical deliverables effectively.
* Must be a good collaborator, self-motivated, a good communicator, comfortable following direction, and able to balance great design with meeting short deadlines.
* A solid understanding of usability principles, user-centered design methods, and interaction design patterns.
* Passion for user experience and application design.
* Sharp design sensibilities, critical thinking, and an eye for details.
* Understanding of ADA compliance and other design and technical regulations and requirements in the digital space.
* Ability to work well with and lead teams across functional groups and across business lines.
* Practical understanding of the latest technologies used to build rich user experiences (Eg. HTML 5, JavaScript, CSS, front-end and CSS preprocessing frameworks) is a plus.

NOTE:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Requirements

QUALIFICATIONS:

• Bachelor's Degree or higher in human-computer interaction, user experience design, usability engineering, multimedia, design or related UX/UI field.
• 5-8 years of applied UX design experience; direct experience with financial services is a plus.
• Strong portfolio showcasing relevant user experience design deliverables, not necessarily in the financial services industry.
• Transactional site design & user experience (online, mobile app, B2C, B2B).
• Proven ability to create, run, and manage customer surveys, design research, and focus groups with customers/non-customers to determine needed improvements for optimizing the user experience.
• Proven ability to create mockups and detailed specifications to communicate design intent to stakeholders and development teams.
• Fluency with common design software (Axure, InDesign, Illustrator, Photoshop, Sketch, InVision) for the creation of UX artifacts.
• Ability to think strategically and translate requirements into effective solutions, as well as to work on very tactical deliverables effectively.
• Must be a good collaborator, self-motivated, a good communicator, comfortable following direction, and able to balance great design with meeting short deadlines.
• A solid understanding of usability principles, user-centered design methods, and interaction design patterns.
• Passion for user experience and application design.
• Sharp design sensibilities, critical thinking, and an eye for details.
• Understanding of ADA compliance and other design and technical regulations and requirements in the digital space.
• Ability to work well with and lead teams across functional groups and across business lines.
• Practical understanding of the latest technologies used to build rich user experiences (Eg. HTML 5, JavaScript, CSS, front-end and CSS preprocessing frameworks) is a plus.

Job Snapshot

Location US-PA-Pittsburgh
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type Banking, Information Technology
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Company Overview

Dollar Bank

For more than 160 years, Dollar Bank has grown to become a large, full service, regional bank committed to providing the highest quality of banking services to individuals and businesses throughout Ohio, Pennsylvania and Virginia. We understand the people and the communities that we serve. Our own employees live and work in these communities. They participate in the decisions of local community groups and business organizations. Ideal candidates seeking employment with Dollar Bank include individuals who share in our philosophy of customer commitment and giving back to the communities that we serve. Learn More

Contact Information

US-PA-Pittsburgh

Snapshot
Dollar Bank
Company:
US-PA-Pittsburgh
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Banking, Information Technology
Store Type:

Description

JOB FUNCTION / PURPOSE:

Digital is a rapidly growing and critical area at Dollar Bank. As the AVP Digital User Experience you will be responsible for creating an outstanding and unique digital customer experience for our retail and business customers and coordinating a consistent look & feel across all digital properties. This role plays an important and influential role for the business, working closely with product managers, communications professionals, developers and stakeholders to bring the product/service to life. We are seeking a mix of disciplines - including information architecture, visual design, interaction design, user research, human-centered design, service design, and content strategy.

PRINCIPAL ACTIVITIES / OBJECTIVES:

The AVP Digital UX will:
* Be the UX expert for all digital platforms for retail and business banking customers as well as for all touchpoints in the digital customer journey - from shopping to buying, onboarding, and beyond.
* Work to optimize all sales/application funnels for the bank, engage internal and external resources for bank/non-bank benchmarking, work across groups for creating and capturing analytics, and create the plan for improvements.
* Be responsible for delivering unique and innovative designs and experiences across digital devices and multiple applications, vendor platforms, products and payments offerings.
* Collaborate with digital and bank product managers and developers to understand objectives and constraints.
* Lead customer research to design and observe user studies and translate research findings into insights and design improvements.
* Effectively communicate and defend design choices, advocating for the customer.
* Follow, understand, and incorporate relevant human interface guidelines for major mobile operating systems and best design patterns for device types.
* Stay current on and be the SME for competitive UI/UX for banking as well as other digital experiences that influence digital banking customers' expectations.
* Develop and communicate a seamless user experience through the use of wireframes, sitemaps, storyboards, and journey maps.
* Translate high level requirements into interaction flows and user experience artifacts and package them into well annotated design specifications.
* Serve as an internal advocate for user experience; be a catalyst for improving maturity of the discipline through forging key relationships with partners and developing enduring UX team practices.
* Work with marketing to utilize the bank's online graphic standards to insure a consistent presentation of the bank's brand.

QUALIFICATIONS:

* Bachelor's Degree or higher in human-computer interaction, user experience design, usability engineering, multimedia, design or related UX/UI field.
* 5-8 years of applied UX design experience; direct experience with financial services is a plus.
* Strong portfolio showcasing relevant user experience design deliverables, not necessarily in the financial services industry.
* Transactional site design & user experience (online, mobile app, B2C, B2B).
* Proven ability to create, run, and manage customer surveys, design research, and focus groups with customers/non-customers to determine needed improvements for optimizing the user experience.
* Proven ability to create mockups and detailed specifications to communicate design intent to stakeholders and development teams.
* Fluency with common design software (Axure, InDesign, Illustrator, Photoshop, Sketch, InVision) for the creation of UX artifacts.
* Ability to think strategically and translate requirements into effective solutions, as well as to work on very tactical deliverables effectively.
* Must be a good collaborator, self-motivated, a good communicator, comfortable following direction, and able to balance great design with meeting short deadlines.
* A solid understanding of usability principles, user-centered design methods, and interaction design patterns.
* Passion for user experience and application design.
* Sharp design sensibilities, critical thinking, and an eye for details.
* Understanding of ADA compliance and other design and technical regulations and requirements in the digital space.
* Ability to work well with and lead teams across functional groups and across business lines.
* Practical understanding of the latest technologies used to build rich user experiences (Eg. HTML 5, JavaScript, CSS, front-end and CSS preprocessing frameworks) is a plus.

NOTE:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Requirements

QUALIFICATIONS:

• Bachelor's Degree or higher in human-computer interaction, user experience design, usability engineering, multimedia, design or related UX/UI field.
• 5-8 years of applied UX design experience; direct experience with financial services is a plus.
• Strong portfolio showcasing relevant user experience design deliverables, not necessarily in the financial services industry.
• Transactional site design & user experience (online, mobile app, B2C, B2B).
• Proven ability to create, run, and manage customer surveys, design research, and focus groups with customers/non-customers to determine needed improvements for optimizing the user experience.
• Proven ability to create mockups and detailed specifications to communicate design intent to stakeholders and development teams.
• Fluency with common design software (Axure, InDesign, Illustrator, Photoshop, Sketch, InVision) for the creation of UX artifacts.
• Ability to think strategically and translate requirements into effective solutions, as well as to work on very tactical deliverables effectively.
• Must be a good collaborator, self-motivated, a good communicator, comfortable following direction, and able to balance great design with meeting short deadlines.
• A solid understanding of usability principles, user-centered design methods, and interaction design patterns.
• Passion for user experience and application design.
• Sharp design sensibilities, critical thinking, and an eye for details.
• Understanding of ADA compliance and other design and technical regulations and requirements in the digital space.
• Ability to work well with and lead teams across functional groups and across business lines.
• Practical understanding of the latest technologies used to build rich user experiences (Eg. HTML 5, JavaScript, CSS, front-end and CSS preprocessing frameworks) is a plus.
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