The representative would handle incoming customer service inquiries and problems via the telephone; recording consistent problem areas with the intent of providing customer satisfaction and retention. Customer Service is the primary function but requires minimal selling or promotion of products or services.Help Desk/Technical Support
The Help Desk Support Technician is responsible for answering/placing technical support calls from/for our clients' customers and providing technical assistance to the end user on applications or technologies that we are contracted to support. The Help Desk Support Technician is also responsible for accurate and efficient problem diagnosis and dispatching to other contracted service providers. The technician must remain informed and trained in current technology and have excellent customer service skills. The Help Desk Support Technician may also be responsible for up-selling on inbound support calls as well as making outbound calls to up-sell existing customers.Inside Sales
As a Sutherland Sales Representative, you will be responsible for:
Developing and growing customer relationships for technology services
Communicating important information to the customers on promotions, new products, etc.
Demonstrating professionalism by creating a positive image on behalf of our client.
Drive to results, meet or exceed quarterly/monthly quotas, and close sales.Lead Generation
Receives and/or places telephone calls which are basic and routine. Uses computerized system for tracking, information gathering, and /or trouble shooting. May answer inquiries, resolve problems, promote and sell products /services and/or enter or confirm sales. Requires limited knowledge of company, products, and/or services.Management/Supervisor
The Supervisor/Manager is assigned to a given team and is responsible for driving desired sales results in the highest quality manner with a strong attention to detail. This position also requires efficient use of various computerized customer management and data entry systems, basic knowledge of client products and services, and a complete understanding of the customer contact process. This position may require working in various locations, as well as a varied schedule/shift.General Administration and Support
These positions will involve a broad range of responsibilities involving analysis, reports development, data entry, facilities, and infrastructure.